Product Manager

Diligent; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work environment

Global days of service

Comprehensive health benefits

Generous time off policy

Wellness programs

Job summary

Diligent in London is seeking a Product Manager to lead the evolution of market-leading SaaS solutions within the Diligent ecosystem. You will develop deep knowledge of customer needs, business domain and strategy to shape the product vision and align dependencies with other products.

You will partner with engineering, UX, Customer Success, Sales and Marketing to own the roadmap from ideation to launch, write clear user stories, and measure product performance, user engagement and outcomes

Qualifications

• 4+ years' experience in a product management role, including predominantly SaaS product experience.
• Excellent communication skills. Experience working with SaaS products.
• Demonstrate experience in writing technical and functional requirements.
• Demonstrate experience interacting directly with stakeholders at all levels of the business.
• Demonstrate strong organisational skills and ability to coordinate with other development teams.
• Certified Scrum Product Owner or similar qualifications (desirable).

Responsibilities

• Feedback on your products and roadmap.
• Responsible for the product(s) roadmap, from ideation to launch.
• Be the voice of the customer in our product team, by clearly communicating and sharing insights about our customers and how we can get their jobs done better.
• Serve as the leader of a cross‑functional team of developers, UX designers, and stakeholders in Customer Success, Sales, and Marketing.
• Delivery of high quality user experiences on multiple platforms (Mobile, Web, Desktop) for the target personas.
• Responsible for creating and maintaining a prioritized backlog of user stories with clearly written user stories.

Skills

Product management

SaaS experience

Stakeholder management

Agile / Scrum

Requirements writing

Cross-functional leadership

Job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

The Product Manager will lead, own and drive the evolution of market‑leading solutions within the Diligent ecosystem. You will gain an in‑depth knowledge of customers’ needs, the business domain, and corporate strategy to ensure the product evolves to deliver on all these fronts. As Product Manager you will develop relationships and collaborate with internal stakeholders and cross‑functional teams in order to define the product vision, identify and work through dependencies with other products, and actively solicit.

Key Responsibilities

• feedback on your products and roadmap.
• Responsible for the product(s) roadmap, from ideation to launch.
• Be the voice of the customer in our product team, by clearly communicating and sharing insights about our customers and how we can get their jobs done better.
• Serve as the leader of a cross‑functional team of developers, UX designers, and stakeholders in Customer Success, Sales, and Marketing.
• Delivery of high quality user experiences on multiple platforms (Mobile, Web, Desktop) for the target personas.
• Responsible for creating and maintaining a prioritized backlog of user stories with clearly written user stories.
• Develop and maintain a strong knowledge of the business domain, applying problem solving skills to address critical and complex issues to ensure the product evolves in light with the organizational strategy. Responsible for the ongoing tracking of product performance, user engagement, and outcomes measurement. Monitor the external market landscape, including competitor analysis and market trends to inform the product roadmap.

Required Experience/Skills

• 4+ years' experience in a product management role, including predominantly SaaS product experience in more recent years
• Excellent communication skills. Experience working with SaaS products.
• Demonstrate experience in writing technical and functional requirements.
• Demonstrate experience interacting directly with stakeholders at all levels of the business.
• Demonstrate strong organisational skills and ability to coordinate with other development teams.
• Certified Scrum Product Owner or similar qualifications (desirable). Experience integrating with multiple products (desirable).

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world‑changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability –to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in‑person engagement helps drive innovation, teamwork, and a strong sense of community.