Senior Product Manager

Diligent; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work environment

Global days of service

Comprehensive health benefits

Meeting free days

Generous time off policy

Wellness programs

Job summary

Diligent is seeking a Senior Product Manager to own the product roadmap, identifying market and customer needs and opportunities. You will engage directly with customers to gather insights, inform product vision, and communicate with internal stakeholders to align on strategic direction for multiple Diligent solutions.

In this cross-functional role, you will lead teams of developers, designers, and stakeholders across Customer Success, Sales, and Marketing, delivering high-quality experiences

Qualifications

• 4+ years of product management experience in SaaS
• Excellent written and verbal communication
• 1-3 years domain and market knowledge
• Experience writing technical and functional requirements
• Experience interacting with stakeholders at all levels
• Strong organisational skills and cross-team coordination
• Experience integrating with multiple products desirable
• Certified Scrum Product Owner or similar desirable

Responsibilities

• Develop and implement the product strategy aligned to the company vision
• Own the product roadmap from ideation to launch
• Be the voice of the customer with insights for the product team
• Lead cross-functional teams including developers, UX designers, and stakeholders
• Understand functional capabilities, user scenarios and business value
• Deliver high-quality user experiences on Mobile, Web, and Desktop
• Maintain a prioritized backlog of user stories with clear acceptance criteria
• Develop domain knowledge and apply problem solving to strategic issues
• Track product performance, engagement and outcomes
• Monitor market landscape to inform the roadmap

Skills

Product management

Communication skills

Domain knowledge

Requirements writing

Stakeholder mgmt

Organisational skills

Product integrations

Scrum/Agile

Job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly – those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future – you’re an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

As a Senior Product Manager at Diligent, you will own your own product roadmap and drive the solution in the right direction by identifying market and customer needs and opportunities. You will be in direct contact with our customers to understand their needs, bring in market insights and data, and communicate with internal stakeholders to ensure the right vision is achieved for individual solutions. This is a cross‑functional role, delivering impactful solutions on our Diligent

Key Responsibilities

• Develop and implement the product strategy that align to the company vision and strategy.
• Responsible for the product(s) roadmap, from ideation to launch.
• Be the voice of the customer in our product team, by clearly communicating and sharing insights about our customers and how we can get their jobs done better.
• Serve as the leader of a cross‑functional team of developers, UX designers, and stakeholders in Customer Success, Sales, and Marketing.
• Detailed understanding of functional capabilities and limitations, user scenarios, and business value derived for a product(s) and how they intersect with other Diligent products and 3rd‑party products
• Delivery of high quality and on‑time user experiences on multiple platforms (Mobile, Web, Desktop) for the target personas.
• Responsible for creating and maintaining a prioritized backlog of user stories with clearly written user stories.
• Develop and maintain a strong knowledge of the business domain, applying problem solving skills to address critical and complex issues to ensure the product evolves in light with the organizational strategy.
• Responsible for the ongoing tracking of product performance, user engagement, and outcomes measurement.
• Monitor the external market landscape, including competitor analysis and market trends to inform the product roadmap.

Required Experience/Skills

• 4+ years' experience in a product management role, including predominantly SaaS product experience in more recent years
• Excellent written and verbal communication skills and a strong business acumen.
• 1-3 years domain and market expertise
• Demonstrate experience in writing technical and functional requirements.
• Demonstrate experience interacting directly with stakeholders at all levels of the business.
• Demonstrate strong organisational skills and ability to coordinate with other development teams.
• Experience integrating with multiple products (desirable).
• Certified Scrum Product Owner or similar qualifications (desirable).

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people.

Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others)

• flexible work environment
• global days of service
• comprehensive health benefits
• meeting free days
• generous time off policy
• wellness programs

Diversity is important to us.

Growing, maintaining and promoting a diverse team is a top priority for us.

We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.

To foster strong collaboration and connection, this role will follow a hybrid work model.

If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time.

We believe that in‑person engagement helps drive innovation, teamwork, and a strong sense of community.