Delivery Manager

Diligent; Greater London; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Flexible work

Generous time off

Job summary

Diligent, a leader in AI-powered governance, risk, and compliance SaaS, is hiring a Delivery Manager. You will partner with global customers to steer projects end-to-end, coordinating cross-functional teams and driving improvements across the customer journey.

You’ll help expand adoption and support business development efforts while mentoring peers. The role offers a hybrid work model with onsite expectation at Diligent offices where applicable.

Qualifications

• Demonstrated ability to deliver projects for enterprise customers in a dynamic regulatory environment.
• Strong communication skills and customer-focused mindset.

Responsibilities

• Lead engagements independently or with a team and coordinate task allocation across the customer journey.
• Manage projects and mobilize resources to minimize delays and overruns.
• Support sales on discovery, scoping, and SOW development.
• Develop adoption strategies for Diligent solutions with sales and CS.
• Coach and mentor team members on project management and enablement.

Skills

Project delivery

Stakeholder management

Leadership

Communication

GRC domain knowledge

Job description

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

A Day in the Life

As a Delivery Manager at Diligent, you'll partner with customers around the world to deliver successful outcomes and enhance their experience with our solutions. Working as part of a collaborative global team, you'll lead projects, coordinate cross-functional stakeholders, and help drive continuous improvements across the customer journey. Every day brings new challenges, opportunities to innovate, and the chance to make a real impact alongside a great team.

Key Responsibilities

• Lead engagements independently or with a team and coordinate task allocation. Continue to deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
• Actively manage projects and mobilize the proper team resources to make sure that projects are delivered successfully; delays and project overruns are minimized; and project efficiencies and budgets are managed.
• Leverage Domain/Product knowledge to expand business through interactions with the customer. Support sales on Discovery Calls, SOW Generation, Scoping, etc.
• Take the lead, in conjunction with SE & CS, to develop strategies and approaches to drive increased adoption of Diligent Solutions and in expansion plays for GRC use cases.
• Spearhead the development of business solutions that leverage the full suite of Diligent products.
• Provide coaching and mentoring of team members on project management and customer enablement
• Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development.
• Identify specialty areas of Domain and/or Product to become a Subject Matter Expert (SME) and prioritize learning and development of those areas.
• Propose, lead, support and execute internal initiatives that benefit the broader team and business
• Support senior management, sales, and solution engineers on potential Business Development activities (Discovery Calls, RFP Response, SOW generation).
• Support Senior Managers in efficient and effective Practice Management and Operational Matters .Including proper resource scheduling, timesheet submission/approvals, profitability, etc.

Required Experience/Skills

• Maintains a consistently high-quality level of work including attention to detail, accuracy, and following processes and procedures with stakeholders and customers.
• Maintain Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and/or experiences.
• Proactively and effectively communicate with all stakeholders on any project-related aspects. No news is not necessarily good news.
• Ability to lead or follow as the situation mandates
• Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical/regulatory environment

Preferred Experience/Skills

• Effective skills in persuasion and influence, as well as an ability to enthuse and inspire
• Preferred experience coming from within the GRC domain.
• Exceptional communication and presentation skills including public speaking and workshop facilitation
• Understanding of business processes and the ability to solve business problems using a combination of technology and process changes
• Demonstrate effective project management practices including project status tracking and reporting and issue escalation
• Know your business: be ready to present about the different aspects of your projects

What Diligent Offers You

Pay Range

Offers will be negotiated based on each candidate's qualifications.

Incentive Compensation

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match. Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients. We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs. (among others) Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability -to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.