Product Manager

Fortell.ai; City Of London; On-site; GBP 63,000 - 77,000; Full time

Job summary

A fast-growing conversational AI company is seeking a Product Manager to design and deliver world-class conversational agents. You will engage with clients, develop call journeys, and test solutions relentlessly. This entry-level position is perfect for someone detail-oriented and passionate about customer communication in the voice AI space, offering a salary of up to £70,000 along with equity.

Qualifications

• Strong interest in conversational AI, UX, or customer communication.
• Bonus: experience with call centers, chatbots, or customer service operations.

Responsibilities

• Meet with clients to understand their communication challenges and goals.
• Map and design customer call flows and conversational journeys.
• Implement and configure voice AI solutions tailored to client needs.
• Test obsessively to ensure quality, reliability, and smooth experiences.
• Collaborate with engineers and designers to deliver zero-to-one products.
• Document processes, learnings, and improvements for scale.

Skills

Detail-oriented problem solving

Persistence in testing

Interest in conversational AI

Clear communication

Job description

Overview

Fortell.ai is a fast-growing conversational AI company working with governments, non-profits, and car dealers across 30 countries. Our mission is to radically enhance customer communication through voice AI, SMS, email, and WhatsApp.

The Role

We are looking for a Product Manager who will help us design and deliver world-class conversational agents for voice AI. You’ll work directly with clients, translate their needs into structured call journeys, and relentlessly test until the experience is seamless. This role is perfect for someone who thrives on detail, persistence, and problem-solving.

What You’ll Do

• Meet with clients to understand their communication challenges and goals.
• Map and design customer call flows and conversational journeys.
• Implement and configure voice AI solutions tailored to client needs.
• Test obsessively to ensure quality, reliability, and smooth experiences.
• Collaborate with engineers and designers to deliver zero-to-one products.
• Document processes, learnings, and improvements for scale.

What We’re Looking For

• A relentless, detail-obsessed problem solver.
• Persistence — you don’t stop until the product works flawlessly.
• Strong interest in conversational AI, UX, or customer communication.
• Clear communicator who can translate client needs into technical requirements.
• Bonus: experience with call centers, chatbots, or customer service operations.

Why Join Fortell.ai

• Be at the forefront of the voice AI revolution.
• Work with a global client base — from UNICEF to leading automotive brands.
• Grow quickly in a company scaling across multiple industries.
• A culture that values obsession, persistence, and creativity.

Salary: Up to £70,000 plus meaningful equity.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Product Management and Marketing

Industries

• Technology, Information and Internet