Product Lead: Personalisation & Customer Experience

Levy Global; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Levy Global is seeking a Product Lead to own the vision, strategy and roadmap for customer engagement and personalisation across digital and physical channels.

You'll work across product, technology, data, marketing and design to deliver customer experiences that boost engagement, retention and commercial performance. This is a strategic role shaping initiatives in a rapidly growing organisation.

Qualifications

• Proven experience leading customer-facing digital products.
• Strong background in personalisation, loyalty, customer engagement or retention.
• Experience across product discovery, roadmap development and product delivery.
• Data-driven decision-making with stakeholder collaboration.

Responsibilities

• Defining and communicating the product vision, strategy and roadmap for personalisation and customer engagement.
• Leading multiple product initiatives and aligning delivery with business objectives.
• Enhancing customer journeys across digital and physical touchpoints.
• Partnering with technology, data, marketing and design teams to drive innovation.
• Using analytics, experimentation and customer insights to optimise product performance.
• Managing priorities, stakeholder expectations and delivery outcomes.

Skills

Product leadership

Personalisation

Cross-functional leadership

Data-driven decisions

Stakeholder management

Job description

Levy Global is seeking a Product Lead to own the vision, strategy and roadmap for customer engagement and personalisation across digital and physical channels.

You'll work across product, technology, data, marketing and design to deliver customer experiences that boost engagement, retention and commercial performance. This is a strategic role shaping initiatives in a rapidly growing organisation.