Product Lead Personalisation & Customer Experience

Levy Global; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Levy Global is seeking a Product Lead to own the vision, strategy and roadmap for customer engagement and personalisation across digital and physical channels.

You'll work across product, technology, data, marketing and design to deliver customer experiences that boost engagement, retention and commercial performance. This is a strategic role shaping initiatives in a rapidly growing organisation.

Qualifications

• Proven experience leading customer-facing digital products.
• Strong background in personalisation, loyalty, customer engagement or retention.
• Experience across product discovery, roadmap development and product delivery.
• Data-driven decision-making with stakeholder collaboration.

Responsibilities

• Defining and communicating the product vision, strategy and roadmap for personalisation and customer engagement.
• Leading multiple product initiatives and aligning delivery with business objectives.
• Enhancing customer journeys across digital and physical touchpoints.
• Partnering with technology, data, marketing and design teams to drive innovation.
• Using analytics, experimentation and customer insights to optimise product performance.
• Managing priorities, stakeholder expectations and delivery outcomes.

Skills

Product leadership

Personalisation

Cross-functional leadership

Data-driven decisions

Stakeholder management

Job description

Shape the future of customer engagement for a leading international consumer organisation.

Our client is a well-established consumer-focused business investing heavily in digital transformation, customer experience and personalisation. They are seeking an experienced Product Lead to own the vision, strategy and roadmap for customer engagement and personalisation initiatives across digital and physical channels.

About the role

As Product Lead, you will drive the development of innovative customer experiences that improve engagement, retention and commercial performance. Working across product, technology, data, marketing and design teams, you'll be responsible for delivering initiatives that create meaningful value for both customers and the business.

Key responsibilities include:

• Defining and communicating the product vision, strategy and roadmap for personalisation and customer engagement.


• Leading multiple product initiatives and aligning delivery with business objectives.


• Enhancing customer journeys across digital and physical touchpoints.


• Partnering with technology, data, marketing and design teams to drive innovation.


• Using analytics, experimentation and customer insights to optimise product performance.


• Managing priorities, stakeholder expectations and delivery outcomes.

About you

• Proven experience leading customer-facing digital products.


• Strong background in personalisation, loyalty, customer engagement or retention.


• Experience across product discovery, roadmap development and product delivery.


• Data-driven approach to product decision-making.


• Excellent stakeholder management and communication skills.


• Able to balance customer needs, commercial priorities and technical considerations.

Why apply?

This is an opportunity to influence large-scale customer experiences within a recognised organisation undergoing significant digital growth. You'll play a key role in shaping product strategy while working alongside experienced technology and business leaders.