Product Documentation Strategist

Bromcom Computers Plc; Bromley; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Bromcom Computers Plc is seeking a Documentation Specialist to own the documentation lifecycle across products, ensuring accurate, timely and user-friendly guidance. You will collaborate with Product, Training and Documentation teams, publish release notes and maintain customer-facing content, while using AI tools under governance to accelerate quality checks and drafting.

The role emphasises independent work within sprint priorities, strong English writing, and the ability to learn platforms

Qualifications

• Excellent written English, proofreading and editing skills.
• Ability to turn technical or complex product information into clear, concise and customer-friendly guidance.
• Good knowledge of Bromcom products and workflows, or the ability to build detailed product knowledge quickly.
• Experience producing technical documentation, release notes, user guides, Help Centre content or training materials.
• Strong communication, collaboration and relationship-building skills, with the confidence to clarify requirements, challenge ambiguity and obtain sign-off from subject-matter experts and Product Owners.
• Strong organisation, prioritisation and judgement, with the initiative to work independently across sprint deadlines, planned reviews and ad hoc requests while contributing positively to the wider team.
• A user-focused mindset and an understanding of how structure, language and screenshots affect the usability of guidance.
• Confidence using Microsoft Word and Excel and the ability to learn DevOps, Beamer, WordPress and Dynamics 365, together with practical experience or a strong willingness to use AI tools for prompting, drafting, analysis and quality checks.

Responsibilities

• Take end-to-end ownership of documentation for allocated products and features, from identifying upcoming work in DevOps through to publication and ongoing maintenance.
• Gather and clarify product information, anticipate documentation needs and plan work in line with sprint and release priorities.
• Write clear, accurate and accessible sprint release notes, product communications, user guides and Help Centre content.
• Maintain published guidance, including screenshots, wording and supporting content, so it remains current, complete and easy to use.
• Work with Product Owners, Product teams and the Documentation and Training team to validate technical accuracy, secure approval and keep content aligned without gaps or duplication.
• Manage documentation through the appropriate systems and publishing platforms, including DevOps, Beamer, WordPress and Dynamics 365.
• Review and improve content for quality, consistency, usability, branding and compliance with agreed guide-writing standards.
• Respond to internal requests and use Help Desk feedback, recurring customer queries and periodic reviews to identify and prioritise new or improved guidance.
• Support the creation of training documentation and take-away materials, such as post-training handouts or session manuals, where required.
• Use AI tools confidently and responsibly to accelerate research, drafting, editing, summarisation and quality assurance, while validating outputs for accuracy, tone, security and compliance; provide clear visibility of progress, risks, dependencies and potential delays.

Skills

Excellent English

Technical writing

Product knowledge

Communication skills

Organisation

MS Word & Excel

Tools

DevOps

Beamer

WordPress

Dynamics 365

Job description

Bromcom Computers Plc is seeking a Documentation Specialist to own the documentation lifecycle across products, ensuring accurate, timely and user-friendly guidance. You will collaborate with Product, Training and Documentation teams, publish release notes and maintain customer-facing content, while using AI tools under governance to accelerate quality checks and drafting.

The role emphasises independent work within sprint priorities, strong English writing, and the ability to learn platforms