Technical Writer - AI-Enhanced Product Documentation

Rippling, Inc.; United Kingdom; On-site; GBP 40,000 - 70,000; Full time

Job summary

Camlin is seeking a Technical Writer to create, maintain and improve customer-facing documentation across its product portfolio. You will translate complex technical concepts into clear guides that support adoption, configuration and operation, working with Product Management, Engineering and Services.

You will build understanding of Camlin's products, audiences and workflows, develop training and release notes, and ensure documentation quality and accessibility across the portfolio.

Qualifications

• Experience creating technical, product or customer-facing documentation for software, SaaS, technology or industrial products.
• Excellent written communication skills with the ability to explain complex concepts clearly and concisely.
• Strong attention to detail and commitment to accuracy.
• Ability to work effectively with technical subject matter experts and cross-functional teams.
• Experience creating user guides, knowledge-base content, training materials or similar documentation.
• Strong organisational skills and the ability to manage multiple priorities simultaneously.
• Comfortable engaging directly with customers and internal stakeholders to gather information and validate content.
• Familiarity with content management systems and documentation platforms is desirable.
• Use AI-assisted tools to accelerate content creation, review, summarisation and maintenance.
• Develop effective prompting techniques to extract, structure and refine information from technical subject matter experts.
• Use AI to identify documentation gaps, inconsistencies and opportunities for improvement.
• Support the creation and maintenance of AI-searchable knowledge bases and documentation repositories.
• Improve documentation quality, consistency, reuse and discoverability through the effective use of AI-assisted tools.
• Evaluate emerging AI technologies and recommend improvements to documentation processes and workflows.
• Maintain appropriate human review, validation and accountability for all customer-facing content.

Responsibilities

• Create, maintain and improve customer-facing product documentation across the portfolio.
• Develop user documentation, product behaviour documentation and product configuration documentation.
• Produce analytics and insight documentation that explains product outputs, calculations and customer value.
• Create training, onboarding and enablement materials to support customer adoption.
• Produce release notes and customer-facing release communications.
• Ensure documentation remains accurate, current and aligned with released product functionality.
• Support documentation updates throughout the product lifecycle.
• Apply documentation standards, templates and best practices across Product.
• Ensure consistency of terminology, structure, style and presentation across documentation.
• Participate in documentation review and quality assurance activities.
• Maintain document version control and change histories.
• Support the development of documentation processes and governance frameworks.
• Identify opportunities to improve documentation quality, usability and accessibility.
• Develop a strong understanding of Camlin's products, customer workflows and operational environments.
• Work directly with customers, field teams and product teams to understand how products are deployed and used.
• Translate complex technical concepts into clear, practical guidance for different audiences.
• Capture and document customer workflows, operational processes and best practices.
• Identify gaps, ambiguities and inconsistencies in product documentation and product behaviour.
• Support Product Managers by highlighting areas where customer understanding can be improved.
• Organise documentation in a structured and scalable manner across the portfolio.
• Maintain documentation catalogues, knowledge repositories and content inventories.
• Support the development of documentation taxonomies and navigation structures.
• Create reusable content and promote consistency across product documentation.
• Contribute to the development of a searchable product knowledge ecosystem.

Skills

Technical writing

Attention to detail

Cross-functional

AI-assisted tools

Tools

CMS

AI tools

Job description

Camlin is seeking a Technical Writer to create, maintain and improve customer-facing documentation across its product portfolio. You will translate complex technical concepts into clear guides that support adoption, configuration and operation, working with Product Management, Engineering and Services.

You will build understanding of Camlin's products, audiences and workflows, develop training and release notes, and ensure documentation quality and accessibility across the portfolio.