Product Documentation Specialist

RELX; Cardiff; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Generous holiday allowance

Health screening

Access to a competitive pension scheme

Employee Assistance Programme

Learning and development resources

Employee discounts

Job summary

A global information-based company in Cardiff is seeking a Product Documentation Specialist to create and maintain high-quality product documentation. The role involves collaborating with various teams to ensure information is clear and accessible. Ideal candidates have experience in technical writing and excellent communication skills. Benefits include generous holidays, health screening, and a competitive pension scheme, supporting your wellbeing and career development.

Qualifications

• Experience in technical writing or product documentation.
• Ability to explain complex technical concepts clearly.
• Strong written communication skills.
• Comfortable collaborating across teams in an agile or fast-paced environment.
• Familiarity with documentation or content-management tools (e.g., Confluence, MadCap Flare, Adobe FrameMaker) is helpful but not required.

Responsibilities

• Create clear, concise documentation such as user guides and release notes.
• Work with product managers and engineers to gather product information.
• Translate complex technical concepts into accessible content.
• Maintain and update documentation to reflect product enhancements, changes, and fixes.
• Manage and develop the product knowledge base, establishing practical documentation standards and guidelines.
• Partner with teams across the organisation to create consistent responses for recurring product questions.

Skills

Technical writing

Clear communication

Attention to detail

Collaboration

Documentation tools familiarity

Software development basics

Tools

Confluence

Adobe FrameMaker

MadCap Flare

Job description

About The Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below: https://risk.lexisnexis.com

About The Role

We are looking for a Product Documentation Specialist to join the UKI Product team. In this role, you will create and maintain high-quality product documentation that supports both internal teams and customers. You will help define documentation standards, improve content delivery, and work closely with cross-functional partners to ensure information is accurate, accessible, and easy to understand.

Responsibilities

• Create clear, concise documentation such as user guides, API introductions, release notes, and technical explainers.
• Work with product managers, engineers, UX, quality assurance, sales, support, and other stakeholders to gather information on product features and updates.
• Translate complex technical concepts into content suitable for a range of audiences, including developers, end users, and internal teams.
• Maintain and update documentation to reflect product enhancements, changes, and fixes.
• Manage and develop the product knowledge base, establishing practical documentation standards and guidelines.
• Partner with teams across the organisation to create consistent responses for recurring product questions.

Requirements

• Experience in technical writing, product documentation, or a related field.
• Ability to understand and explain complex technical concepts clearly.
• Strong written communication skills and attention to detail.
• Comfortable collaborating across teams in an agile or fast-paced environment.
• Familiarity with documentation or content-management tools (e.g., Confluence, MadCap Flare, Adobe FrameMaker) is helpful but not required.
• Understanding of software development processes is beneficial but not essential.

Why This Role Matters

This position plays a key role in ensuring customers and internal teams have the information they need to use our products confidently and effectively. You will help deliver documentation that improves customer experience and empowers colleagues across the business.

Working For You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.