Product Designer

NewDay Cards Limited; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

NewDay Cards Limited in London is seeking a Product Designer to lead end-to-end UX, UI and service design for acquisition journeys and partner onboarding within a cross-functional squad.

You will own the design process from discovery through prototyping to launch and optimisation, collaborating with product owners, developers and analysts to deliver customer-focused solutions.

Qualifications

• Significant Product Design experience with end-to-end UX, UI and Service Design capability.
• Advanced proficiency in Figma and experience using design and research tools.
• Strong stakeholder management and communication skills with confidence presenting to senior audiences.
• Experience working collaboratively within cross-functional Agile teams.
• A self-motivated and autonomous approach with the ability to manage priorities and deliver with minimal supervision.
• A passion for creating intuitive digital experiences that balance customer needs with business objectives.

Responsibilities

• Design and optimise digital acquisition journeys, creating intuitive experiences that help customers move forward with credit.
• Lead design activity from discovery and research through to prototyping, testing, launch and continuous improvement.
• Use customer insight, behavioural data and research findings to identify opportunities and improve user experiences.
• Collaborate with Product Owners, Developers, Analysts and stakeholders to deliver customer-centred solutions across multiple brands and partners.
• Contribute to new partner propositions, pitch work and strategic growth initiatives.
• Measure outcomes and continuously iterate journeys and experiences to improve customer and business performance.

Skills

Product design

UX research

Stakeholder management

Agile collaboration

Self-motivated

Customer-focused design

Figma

UserZoom

Jira

FigJam

Tools

Figma

UserZoom

Jira

FigJam

Job description

This is a 12 month FTC.

Join our Product Design team and help shape the experiences that bring new customers to NewDay. As a Product Designer, you'll lead the design of intuitive acquisition journeys while contributing to strategic growth initiatives, including new partner onboarding and future acquisition projects. Working within a cross-functional squad, you'll own the design process from discovery and prototyping through to launch and optimisation, creating experiences that deliver value for both customers and the business.

How you'll contribute

• Design and optimise digital acquisition journeys, creating intuitive experiences that help customers move forward with credit.
• Lead design activity from discovery and research through to prototyping, testing, launch and continuous improvement.
• Use customer insight, behavioural data and research findings to identify opportunities and improve user experiences.
• Collaborate with Product Owners, Developers, Analysts and stakeholders to deliver customer-centred solutions across multiple brands and partners.
• Contribute to new partner propositions, pitch work and strategic growth initiatives.
• Measure outcomes and continuously iterate journeys and experiences to improve customer and business performance.

We're looking for these essential skills

• Significant Product Design experience with strong end-to-end UX, UI and Service Design capability.
• Advanced proficiency in Figma and experience using design and research tools.
• Strong stakeholder management and communication skills, with confidence presenting to senior audiences.
• Experience working collaboratively within cross-functional Agile teams.
• A self-motivated and autonomous approach, with the ability to manage priorities and deliver with minimal supervision.
• A passion for creating intuitive digital experiences that balance customer needs with business objectives.

It's a plus if you also have these skills

• Experience with UserZoom, Jira and FigJam.
• Experience designing acquisition, onboarding or application journeys.
• Financial services, retail or digital product experience.
• Knowledge of accessibility standards, Service Design or Enterprise UX.

At NewDay, we value all types of diversity.

We're an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don't discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process. Tell us if you need accommodations: We'll put reasonable adjustments in place to support you.

We work with Textio to make our job design and hiring inclusive.

Permanent We help people move forward with credit and help our colleagues to move their careers forward too. Through innovative consumer credit and embedded finance products powered by groundbreaking technology, we deliver over 300 million transactions every year. Our brands include Aqua, Marbles, Fluid, Bip and NewPay. We partner with leading brands such as AO, Argos, Boohoo, John Lewis and Lloyds Bank. Over 5 million UK customers are supported by our award-winning customer service.