Digital Product Designer

New Look; England; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

40% staff discount

Profit-related bonus scheme

Private Medical Scheme

Virtual GP access

Additional leave on birthdays

Interest-free season ticket loans

Cycle2Work scheme

Job summary

A leading fashion retailer is seeking a Digital Product Designer to enhance customer experiences across digital platforms. The role emphasizes collaboration, user-centered design, and effective communication, requiring proficiency in tools like Figma. Applicants should have strong experience in product discovery and be familiar with design systems. This full-time position is based in London, promoting a culture of inclusion and diversity while offering various employee benefits including discounts and a healthcare scheme.

Qualifications

• Experience in product discovery and collaborating with a diverse team.
• Able to discuss technical concepts and prioritize user needs.
• Experience with moderated and unmoderated user research.
• Strong understanding of design systems across multi-channels.
• Outstanding communication and presentation abilities.

Responsibilities

• Champion customer needs by identifying and removing pain points.
• Stay updated with industry trends for eCommerce UX design.
• Develop interactive prototypes and accessible UI designs.
• Contribute to the New Look Design System for consistency.
• Build strong stakeholder connections through effective communication.

Skills

Product discovery

Design thinking

Agile methodologies

Figma

User-centered design principles

Communication skills

Collaboration skills

Tools

Figma

Chat GPT

Job description

New Look is the feel‑good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values – we play to win, customer obsessed, we are one and it starts with me – we deliver That New Look Feeling for our customers and each other.

Join to apply for the Digital Product Designer role at New Look

THE ROLE:

Join our engaged design community to help us build intuitive & delightful customer experiences across all our digital products.

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Profit related bonus scheme
• Option to join our Healthcare Private Medical Scheme
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Spread the cost of your commute with interest‑free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children’s Trust

WHAT YOU’LL BE DOING:

• You’ll champion the customer by identifying and removing pain points, placing their needs at the heart of everything we do.
• Stay up to date with industry trends and emerging technologies to champion what good looks like for ecommerce UX design.
• Work in collaboration with other designers and researchers, and take advantage of knowledge sharing, while having autonomy in your work.
• Develop interactive prototypes, and accessible UI designs that effectively communicate the intended user experience.
• You’ll contribute to the New Look Design System to maintain consistency and improve usability across our digital products.
• Support our senior researcher in user testing, and run moderated and unmoderated studies yourself, including analysis and playback to stakeholders.
• Build good connections with our stakeholders through excellent communication and collaborative workshops (eg. Design Critiques, Research activities).
• Invest in our Design and Research Community by sharing progress – fostering collaboration and strengthening our UX and design culture.

WHO YOU ARE:

• Experience in product discovery, working with other designers, researchers, product managers and developers to discover how best to improve our products.
• Able to understand and discuss technical concepts, use quantitative and qualitative data to prioritise user needs effectively.
• Experience of running moderated and unmoderated user research and knowing what type of research to use when.
• An advocate for design thinking and agile methodologies.
• Good knowledge of using design tools such as Figma, and curious about leaning into generative AI tools such as Chat GPT, V0, Bolt, Loveable.
• An understanding of user‑centred design principles, information architecture, with a good sense of aesthetics when designing interfaces.
• Experience of successfully delivering design and research outputs in challenging environments. You can help simplify complex ideas and maximise business value while meeting customer needs.
• Great communication, collaboration, and presentation skills, with the ability to influence design decisions. Able to drive asynchronous communication through internal comms tools like Slack.
• Experience of using and contributing to Design Systems that span multi‑channels, platforms, and third parties across app and web.
• You create a positive team spirit, focus on team engagement and embody the New Look values.
• Bonus: Experience designing for content management systems and working closely with marketing and email teams.
• Bonus: Knowledge of content design principles.

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Design

Location

London, England, United Kingdom