Head of Technology Relationships & Cost Management

NewDay Technology Limited; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

NewDay seeks a Head of Technology Relationships & Cost Management to shape strategic partnerships with key technology vendors. You will drive executive-level engagement, governance, and value realization while guiding major sourcing, renewals and investments.

You'll balance cost, risk and performance to support sustainable growth, collaborating with Procurement, Risk and Finance to maximise commercial outcomes and supplier resilience.

Qualifications

• Experience managing strategic technology suppliers or outsourced service providers.
• Track record of driving partner performance improvements and resolving complex commercial or operational challenges.
• Experience influencing senior stakeholders and building executive-level relationships.
• Knowledge of supplier governance, commercial frameworks and contract management.
• Understanding of third-party risk, operational resilience and regulatory expectations.
• Experience balancing commercial value, operational performance and strategic outcomes.
• Ability to navigate ambiguity, challenge constructively and drive meaningful change.

Responsibilities

• Leading NewDay's relationships with key technology partners and strategic suppliers.
• Developing partnership strategies aligned to our technology and business priorities.
• Building trusted executive-level relationships that enable innovation, transformation and long-term value creation.
• Driving accountability for supplier performance, service quality, operational resilience and delivery outcomes.
• Partnering with Procurement and Supplier Management on major sourcing, renewal and commercial activities.
• Influencing key decisions around contract renewals, investments, remediation plans and supplier exits.
• Establishing clear measures for value realisation and ensuring technology investments deliver measurable business outcomes.
• Providing leadership across commercial governance, supplier performance and strategic technology partnerships.
• Balancing cost, risk, resilience and performance to support sustainable growth.

Skills

Strategic partnerships

Executive relationships

Supplier performance

Stakeholder influence

Governance & contracts

Risk & resilience

Job description

At NewDay, we're on a mission to help people move forward with credit. Through our range of market-leading brands and partnerships, we're transforming how customers access and benefit from financial services. As we continue to evolve our technology organisation, we're creating a brand-new leadership role - Head of Technology Relationships & Cost Management. This is a unique opportunity to shape NewDay's strategic approach to technology partnerships, balancing governance, commercial value and supplier performance. From executive relationship management and service improvement through to major renewals, investment decisions and technology innovation, you'll ensure our partnerships deliver lasting business impact.

Why this role matters

As Head of Technology Relationships & Cost Management, you'll establish and lead a strategic partner management capability within Technology, taking ownership of some of our most important supplier relationships. You'll work with and be supported by Technology, Supplier Management, Procurement, Risk and Finance to ensure our partners consistently deliver value, performance and resilience, while helping us make smarter investment decisions. This is more than supplier management. It's about building executive-level relationships, influencing strategic decisions, driving commercial outcomes and ensuring every pound we invest in technology supports NewDay's long-term goals.

What you'll be doing

• Leading NewDay's relationships with key technology partners and strategic suppliers.
• Developing partnership strategies aligned to our technology and business priorities.
• Building trusted executive-level relationships that enable innovation, transformation and long-term value creation.
• Driving accountability for supplier performance, service quality, operational resilience and delivery outcomes.
• Partnering with Procurement and Supplier Management on major sourcing, renewal and commercial activities.
• Influencing key decisions around contract renewals, investments, remediation plans and supplier exits.
• Establishing clear measures for value realisation and ensuring technology investments deliver measurable business outcomes.
• Providing leadership across commercial governance, supplier performance and strategic technology partnerships.
• Balancing cost, risk, resilience and performance to support sustainable growth.

You'll bring:

• Experience managing strategic technology suppliers, partners or outsourced service providers.
• A track record of driving partner performance improvement and resolving complex commercial or operational challenges.
• Strong experience influencing senior stakeholders and building executive-level relationships.
• Knowledge of supplier governance, commercial frameworks and contract management.
• Understanding of third-party risk, operational resilience and regulatory expectations.
• Experience balancing commercial value, operational performance and strategic outcomes.
• The ability to navigate ambiguity, challenge constructively and drive meaningful change.

Why NewDay?

At NewDay, you'll join a business that's ambitious, growing and investing heavily in technology. You'll have the opportunity to shape a new capability, influence senior leaders and play a key role in how we build strategic partnerships that support our future. If you're passionate about building high-value technology partnerships, driving commercial outcomes and helping organisations get more from their technology investments, we'd love to hear from you.

This role could be known externally as Head of Technology Vendor Management, Head of Supplier Management, Head of Technology Partnerships.

#LI-Hybrid #LI-TM1

At NewDay, we value all types of diversity.

We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture.

We want all our colleagues to feel able to bring their whole selves to work.

We dont discriminate on the basis of protected characteristics or identities.

We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.

Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you.

We work with Textio to make our job design and hiring inclusive.

Permanent

We help people move forward with credit and help our colleagues to move their careers forward too. Through innovative consumer credit and embedded finance products powered by groundbreaking technology, we deliver over 300 million transactions every year. Our brands include Aqua, Marbles, Fluid, Bip and NewPay. We partner with leading brands such as AO , Argos, Boohoo , John Lewis and Lloyds Bank. Over 5 million UK customers are supported by our award-winning customer service.