Product Design Manager

newday; Greater London; Sur place; GBP 80 000 - 120 000; Plein temps

Résumé du poste

NewDay is seeking a Product Design Manager to lead a team of designers and shape experiences across digital products. You will blend hands-on design with people leadership, guiding discovery, research, and delivery while collaborating with Product and Engineering to meet customer needs.

You will drive onboarding journeys, ensure accessibility standards, and influence direction through evidence-based insights to improve adoption and engagement for millions of customers.

Qualifications

• Strong experience in Product Design, UX and UI Design within digital product environments.
• Experience designing onboarding journeys and user flows that simplify adoption.
• Proven ability to lead, coach and develop Product Designers while maintaining high design craft.
• Experience conducting user research, usability testing and applying insights to product decisions.
• Ability to explain design decisions clearly and influence direction with evidence.

Responsabilités

• Lead and develop a team of Product Designers, enabling growth and high performance.
• Shape customer experiences across our digital products with intuitive, accessible designs.
• Collaborate with Product, Engineering and Business Development to translate insights into practical design solutions.
• Oversee end-to-end design process from discovery to prototyping and delivery.
• Raise quality and consistency of design across journeys and touchpoints.

Connaissances

Product Design

UX Design

UI Design

User research

Accessibility (WCAG)

Outils

Figma

UserZoom

Jira

Description du poste

Our Mission

At NewDay, we're creating digital experiences that help millions of customers move forward with confidence. As Product Design Manager, you'll lead product design across our digital products, combining hands‑on design expertise with people leadership to shape intuitive, accessible and customer‑centred experiences. Working closely with Product and Engineering, you'll guide design from discovery and research through to launch and continuous improvement, helping us deliver products that make a real difference to our customers, including the journeys that help new customers discover, join and engage with NewDay.

What You'll Be Doing

• Lead and develop a team of Product Designers, creating an environment where colleagues can grow, learn and perform at their best.
• Shape customer experiences across our digital products, ensuring solutions are intuitive, accessible and grounded in user needs.
• Work closely with Product Managers, Engineers and Business Development teams to turn customer insight and business goals into practical design solutions.
• Oversee the end-to-end design process, from discovery, research and ideation through to prototyping, validation and delivery.
• Raise the quality and consistency of design across products, journeys and customer touchpoints, helping teams create experiences that are clear, engaging and easy to use.

Essential Skills

• Strong experience in Product Design, UX and UI Design within digital product environments.
• Experience designing customer acquisition and onboarding journeys that make it easy for customers to get started.
• Proven ability to lead, coach and develop Product Designers while maintaining high standards of design craft.
• Experience conducting and applying user research, usability testing and customer insight to influence product decisions.
• Confidence explaining design decisions, challenging constructively and influencing direction through insight and evidence.

We'd Love You To Know Or Learn

• Experience optimising customer onboarding journeys, reducing drop‑off and improving conversion through design‑led solutions.
• Understanding of customer acquisition funnels and the role design plays in helping customers successfully move from discovery through to onboarding and engagement.
• Experience supporting new client pitch work and business development opportunities.
• Experience working within a regulated environment such as financial services.
• Familiarity with tools such as Figma, UserZoom and Jira, along with accessibility standards including WCAG.

Why NewDay?

• Help shape digital experiences used by millions of customers across the UK.
• Lead and develop a talented team while continuing to grow your own leadership capability.
• Influence products and journeys that play a key role in attracting and onboarding new customers.
• Work alongside talented colleagues across Product, Engineering, Commercial and Business Development teams.
• Join an inclusive culture that encourages curiosity, learning, continuous improvement and new ideas.

At NewDay, we value all types of diversity. We're an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don't discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.

Tell us if you need accommodations: We'll put reasonable adjustments in place to support you.

We work with Textio to make our job design and hiring inclusive.

Permanent