Product Analyst & Tester

U816 Veolia ES (UK) Limited; London Borough of Islington; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

25 days leave

Company pension

Discounts on retailers

Health and wellbeing resources

Volunteer day each year

Training & development opportunities

Early access to earned pay (Stream)

Job summary

Veolia ES (UK) Limited is seeking a Product Analyst & Tester to join our hybrid London team. You will build and maintain digital training materials, test mobile apps and microsites, support deployments, and assist with system and data configuration.

You’ll develop product knowledge and work with the Product Lead to ensure quality and user satisfaction. You’ll stay updated on industry standards, collaborate across functions, and help deliver analytical insight on usage and data quality while

Qualifications

• Experience in systems support
• Excellent written and verbal communication
• Attention to detail
• Problem-solving skills
• Initiative and ownership
• Adaptability to changing requirements
• Positive and proactive attitude

Responsibilities

• Build and maintain digital training materials and standard training documentation
• Support product deployments, test mobile applications and microsites
• Contribute to release and development testing and provide first-line support
• Assist with system and data configuration
• Develop product knowledge through training and hands-on experience
• Collaborate with team members on projects and with Product Lead

Skills

Systems support

Attention to detail

Communication skills

Problem solving

Adaptability

Ownership

Team collaboration

Tools

Mabl

Job description

Ready to find the right role for you? Product Analyst & Tester Salary: Up to £34,000 dependant on experience plus bonus and other benefits. Location: Hybrid working 3 days in our London N1 9JY (May be required to travel occasionally). Hours: 40 hours per week, Monday to Friday 8:30am to 5:00pm.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.

It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

What you'll be doing

• The primary focus of this role is to build and maintain digital training materials and standard training documentation, support product deployments, test mobile applications and microsites, contribute to release and development testing, provide first-line support, and assist with system and data configuration.
• Manage daily workload in conjunction with Product Lead
• Develop product knowledge through training and hands-on experience
• Stay updated on industry standards and best practices
• Create and maintain documentation for product functionality and processes
• Collaborate with team members on projects as directed by Product Lead
• Work closely with the Product Lead and Digital Transformation Managers to build digital training content for end users
• Work closely with the Quality & Release Manager to test future releases and new functionality and maintain the regression tests within Mabl product
• Work closely with the team's Business Analyst to deliver analytical insight on system usage and data quality.
• Liaise with product vendor regarding bugs and feature requests under guidance
• Collaborate with internal teams to resolve issues
• Provide basic product advice and recommendations
• Refer complex or out-of-scope requests to Product Lead
• Provide product support and guidance to internal users
• Participate in cross-functional projects as required
• Respond to and resolve customer queries and supports tickets
• Escalate second-level help desk tickets as needed
• Provides product demonstrations and user training under guidance
• Gather and document customer feedback for product improvements
• Liaises with customers via various communication channels
• Develop an understanding of product's role in environmental and energy efficiency

What are we looking for

• Proven experience in systems support
• Accuracy & attention to detail
• Professional written and verbal communication
• Exceptional problem-solving skills.
• Initiative and ownership
• Adaptability (able to adapt to changing project requirements and priorities)
• Positive, proactive, and forward-thinking attitude

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate.

As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do?

Who is Veolia?

Where other people see waste, our community here at Veolia see opportunity.

We're determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done.

And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us.

Whether it's their potential, their commitment or their impact, we see it all.

And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter - all 14,000+ of our employees, our customers and our communities too.