Product Analyst & Tester

VEOLI; Greater London; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Employee health and wellbeing support

Volunteer days

Job summary

Veolia is seeking a Product Analyst & Tester in London to support product deployments, create digital training materials, and test mobile apps and microsites. You will work closely with the Product Lead and Digital Transformation team to build end-user training content and ensure data and system configurations align with product functionality.

The role demands accuracy, strong communication, and proactive problem-solving, with opportunities for ongoing training and development in a hybrid

Qualifications

• Proven experience in systems support.
• Accuracy and attention to detail essential.
• Professional written and verbal communication required.
• Strong problem-solving and initiative in a dynamic environment.
• Able to adapt to changing project requirements and priorities.

Responsibilities

• Develop and maintain digital training materials and standard training documentation.
• Support product deployments and test mobile apps and microsites.
• Contribute to release and development testing and maintain regression tests.
• Provide first-line support and assist with data configuration.
• Collaborate with Product Lead and Transformation Managers on training content.
• Liaise with customers and internal teams to resolve issues and gather feedback.

Skills

Attention to detail

Written and verbal communication

Problem-solving

Initiative

Team collaboration

Tools

Mabl

Job description

Ready to find the right role for you?Product Analyst & TesterSalary: Up to £34,000 dependant on experience plus bonus and other benefits.Location: Hybrid working 3 days in our London N1 9JY (May be required to travel occasionally)Hours: 40 hours per week, Monday to Friday 8:30am to 5:00pmWhen you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to lifeWhat we can offer you;25 days of annual leaveAccess to our company pension schemeDiscounts on everything from groceries to well known retailersAccess to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need toOne paid days leave every year to volunteer and support your communityOngoing training and development opportunities, allowing you to reach your full potentialStream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.What you’ll be doing:The Product Analyst & Tester role represents a dynamic position within the Product Team, combining deployment support with training content creation responsibilities. This position plays an important role in facilitating product operations and serves as a vital connection between users, product teams, and internal stakeholders.The primary focus of this role is to build and maintain digital training materials and standard training documentation, support product deployments, test mobile applications and microsites, contribute to release and development testing, provide first-line support, and assist with system and data configuration.Manage daily workload in conjunction with Product LeadDevelop product knowledge through training and hands-on experienceStay updated on industry standards and best practicesCreate and maintain documentation for product functionality and processesCollaborate with team members on projects as directed by Product LeadWork closely with the Product Lead and Digital Transformation Managers to build digital training content for end usersWork closely with the Quality & Release Manager to test future releases and new functionality and maintain the regression tests within Mabl productWork closely with the team’s Business Analyst to deliver analytical insight on system usage and data quality.Liaise with product vendor regarding bugs and feature requests under guidanceCollaborate with internal teams to resolve issuesProvide basic product advice and recommendationsRefer complex or out-of-scope requests to Product LeadProvide product support and guidance to internal usersParticipate in cross-functional projects as requiredRespond to and resolve customer queries and supports ticketsEscalate second-level help desk tickets as neededProvides product demonstrations and user training under guidanceGather and document customer feedback for product improvementsLiaises with customers via various communication channelsDevelop an understanding of product's role in environmental and energy efficiencyWhat are we looking for?Proven experience in systems supportAccuracy & attention to detailProfessional written and verbal communicationExceptional problem-solving skills.Initiative and ownershipAdaptability (able to adapt to changing project requirements and priorities)Positive, proactive, and forward-thinking attitudeWhat’s next?Apply today, so we can make a difference for generations to come.We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.