Systems Analyst

U816 Veolia ES (UK) Limited; London Borough of Islington; Hybride; GBP 32 000 - 39 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

Company pension scheme

Discounts with retailers

Health resources for wellbeing

Volunteer days

Ongoing training and development

Employee financial wellbeing support

Résumé du poste

Veolia is hiring a Systems Analyst in London with hybrid work 3 days in the office. Salary up to £35,000 plus bonus and benefits. You will bridge technical and operational teams, handle Tier 2/3 incidents, manage data integrations via APIs, and support system evolution.

The role emphasizes data integrity, release planning, and user adoption across core operational systems. Ideal candidates have ITIL knowledge, SQL skills, and strong communication.

Qualifications

• ITIL Foundation in Service Management would be an advantage.
• Knowledge of Operational Systems.
• Working knowledge of SQL/Databricks or other database query language; API experience would be an advantage.

Responsabilités

• Incident Management & Tier 2/3 Support: investigate and resolve incidents; manage vendor SLAs.
• Data Operations & System Integrations: scripts for batch data extraction, updates and reporting; ensure data integrity.
• Quality Assurance & Release Delivery: support UAT, regression testing, and release notes with stakeholders.
• Insights, Adoption & Continuous Improvement: analyze telemetry and user logs; deliver training and feature recommendations.

Connaissances

Strong communication

High problem solving

Proactive

Forward thinking

Presentation skills

Formation

ITIL Foundation in Service Management

Outils

SQL/Databricks

APIs

Description du poste

Ready to find the right role for you? Systems Analyst - Salary: Up to £35,000 dependant on experience plus bonus and other Veolia benefits Grade: 5.2 Hours: 40 hours per week Location:Hybrid working 3 days in our London office (N1 9JY)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

Role Overview

The Systems Analyst is responsible for ensuring the reliability, data integrity, and evolution of our core operational systems. In this role, you will bridge the gap between technical teams and operational users—handling Tier 2/3 incidents, executing data integration workflows via APIs, driving user adoption, and partnering with Product and Release Managers to continuously improve system capabilities.

Key Responsibilities

1. Incident Management & Tier 2/3 Support Own end-to-end investigation and resolution for Tier 2/3 technical incidents escalated from operational systems. Monitor, prioritise, and triage business-submitted Change Requests according to business impact. Liaise with third-party software vendors and external helpdesks, managing vendor SLAs and escalating critical blockers.
2. Data Operations & System Integrations Execute and maintain scripts for batch data extraction, bulk updates, and reporting using SQL and relevant APIs. Audit and validate incoming/outgoing data payloads across integrations to maintain high data integrity.
3. Quality Assurance & Release Delivery Partner with the Quality & Release Manager to execute User Acceptance Testing (UAT), regression testing, and functional validation on upcoming releases. Collaborate with Business Analysts and Product Owners to draft technical release notes and end-user communications.
4. Insights, Adoption & Continuous Improvement Analyse telemetry, user activity logs, and incident trends to identify recurring friction points or data quality issues. Design and deliver targeted remote or in-person training sessions for business units exhibiting suboptimal usage patterns. Translate operational pain points and emerging technology capabilities into tangible feature recommendations for the product roadmap.

Qualifications & Experience

• ITIL Foundation in Service Management would be an advantage
• Knowledge of Operational Systems
• Working knowledge of SQL/Databricks or other database query language API experience would be an advantage
• High problem solving ability
• Strong communication and presentation skills
• Proactive and forward thinking
• Veolia recognises the positive value of inclusion and promotes equality.
• We welcome and encourage job applications from people of all backgrounds.

As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Ready to see the world as we do? Who is Veolia? Where other people see waste, our community here at Veolia see opportunity. We’re determined to push for ecological transformation through waste, water and energy, and are committed to getting the tough jobs done. And most importantly, we see the potential of every member of our team, and are giving them the chance to realise it with us. Whether it’s their potential, their commitment or their impact, we see it all. And with our values being community spirit, responsibility, innovation, customer focus and respect they keep us focused on those who matter – all 14,000+ of our employees, our customers and our communities too.