Product Analyst & Tester

Veolia; City Of London; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Discounts on retailers

Health and wellbeing resources

Volunteer day off

Job summary

Veolia in London is seeking a Product Analyst & Tester to join the Product Team. The role blends deployment support with training content creation, helping bridge users, product teams and internal stakeholders.

You will build digital training materials, support deployments, test mobile apps and microsites, and contribute to release testing. A proactive, detail-oriented approach and strong communication are essential.

Qualifications

• Proven experience in systems support.
• Professional written and verbal communication.
• Exceptional problem-solving skills.
• Initiative and ownership.
• Adaptability to changing project requirements and priorities.
• Positive, proactive attitude and team collaboration.

Responsibilities

• Manage daily workload in conjunction with Product Lead.
• Develop product knowledge through training and hands-on experience.
• Create and maintain documentation for product functionality and processes.
• Collaborate with team members on projects directed by the Product Lead.
• Build digital training content for end users with the Digital Transformation Managers.
• Test future releases and maintain regression tests within the Mabl product.
• Provide analytical insight on system usage and data quality.

Skills

Systems support experience

Written and verbal communication

Problem-solving

Initiative and ownership

Adaptability

Team collaboration

Job description

Salary: Up to £34,000 dependant on experience plus bonus and other benefits.

Location: Hybrid working 3 days in our London N1 9JY (May be required to travel occasionally)

Hours: 40 hours per week, Monday to Friday 8:30am to 5:00pm

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

What you'll be doing:

The Product Analyst & Tester role represents a dynamic position within the Product Team, combining deployment support with training content creation responsibilities. This position plays an important role in facilitating product operations and serves as a vital connection between users, product teams, and internal stakeholders.

The primary focus of this role is to build and maintain digital training materials and standard training documentation, support product deployments, test mobile applications and microsites, contribute to release and development testing, provide first-line support, and assist with system and data configuration.

• Manage daily workload in conjunction with Product Lead
• Develop product knowledge through training and hands-on experience
• Stay updated on industry standards and best practices
• Create and maintain documentation for product functionality and processes
• Collaborate with team members on projects as directed by Product Lead
• Work closely with the Product Lead and Digital Transformation Managers to build digital training content for end users
• Work closely with the Quality & Release Manager to test future releases and new functionality and maintain the regression tests within Mabl product
• Work closely with the team's Business Analyst to deliver analytical insight on system usage and data quality.
• Liaise with product vendor regarding bugs and feature requests under guidance
• Collaborate with internal teams to resolve issues
• Provide basic product advice and recommendations
• Refer complex or out-of-scope requests to Product Lead
• Provide product support and guidance to internal users
• Participate in cross-functional projects as required
• Respond to and resolve customer queries and supports tickets
• Escalate second-level help desk tickets as needed
• Provides product demonstrations and user training under guidance
• Gather and document customer feedback for product improvements
• Liaises with customers via various communication channels
• Develop an understanding of product's role in environmental and energy efficiency

What are we looking for?

• Proven experience in systems support
• Professional written and verbal communication
• Exceptional problem-solving skills.
• Initiative and ownership
• Adaptability (able to adapt to changing project requirements and priorities)
• Positive, proactive, and forward-thinking attitude

What's next?

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.