Civil Enforcement Officer

Wiltshire Council; Chippenham; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Generous annual leave

Employee benefits

Job summary

Wiltshire Council is seeking individuals to join our parking enforcement team to ensure parking restrictions are enforced across Wiltshire. This role is 37 hours per week with a salary of £30,968 - £32,496 per annum (Inclusive of 10% unsocial hours allowance), and involves shifts from 7 am to 8 pm across seven days, outdoors with walking and some driving duties.

Applicants must hold a full UK driving licence (manual and automatic).

Qualifications

• Essential: full UK driving licence (manual and automatic).
• Strong customer service skills and ability to stay calm with difficult situations.
• Keen eye for detail and reliability in outdoor environments.

Responsibilities

• Enforce parking restrictions across Wiltshire.
• Manage parking control with walking and driving duties.
• Work across shifts from 7am to 8pm, outdoors in all weather.

Skills

Customer service

Attention to detail

People skills

Driving license (UK)

Job description

Salary: £30,968 - £32,496 per annum (Inclusive of 10% unsocial hours plussage)

Hours per week: 37 hours

Interview date: Monday 19 October 2026

Are you looking to start or develop your career in Civil Enforcement or Parking Services?

We are looking for individuals with strong people skills and a keen eye for detail, to join our parking enforcement team to ensure parking restrictions are enforced across Wiltshire.

Parking Services help to manage and reconcile the competing demands for parking from residents, commuters, businesses, shoppers and visitors as well as improve road safety for all sections of the community.

Our work follows a four week rolling rota, with various shifts between 7 am and 8 pm, 7 days per week.

This role will involve being outside in all weathers, with lots of walking as well as driving duties.

It is essential that applicants hold a full UK driving license, for both a manual and an automatic vehicle.

The safety of our team is our top priority. That is why we supply all the necessary clothing and gear to ensure our teams safety on the job. We also offer a generous annual leave entitlement alongside an extensive range of benefits exclusive to Wiltshire Council employees!

Our commitment is to make parking effortless for everyone. If you have strong customer service skills and can remain polite and calm when handling difficult situations, we want to hear from you.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Rebecca Michaels, Senior Civil Enforcement Officer, at [e-mail].

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process