Neighbourhood Officer

CIH International Housing Group; Salisbury; Hybrid; GBP 36,000 - 38,000; Full time

Benefits offered by this job

Disability Confident Employer

Job summary

Wiltshire Council is seeking a Neighbourhood Officer to join the Tenancy Management Team and support 5,400 council tenants across Wiltshire. You will manage a geographic patch, engage with communities, and contribute to service improvements with a strong focus on customer service.

The role requires proactive estate and tenancy management, reactive tasks, and occasional enforcement, with representation in legal proceedings when needed. Hybrid working applies.

Qualifications

• Experience desirable, however it is essential that you have fantastic interpersonal skills and a can-do attitude.

Responsibilities

• Manage a geographic patch of council tenancies and deliver excellent customer service.
• Proactive community engagement to develop estates and reactive tenancy management.
• On occasion, undertake enforcement action and represent the Council in legal proceedings.

Job description

Job Description

Salary: £35,570 - £37,563 per annum

Hours per week: 37 hours

Interview date: w/c 19 October 2026

Housing – Empowering Housing Solutions for All in Wiltshire

Join our Tenancy Management Team as a Neighbourhood Officer for an exciting opportunity to contribute to developing innovative solutions to support improvements in our service to 5400 council tenants across Wiltshire.

As a Neighbourhood Officer you will manage a geographic patch of council tenancies, striving to deliver the best possible customer service to our tenants. This will involve proactive community engagement to develop our estates coupled with reactive tenancy management and on occasion enforcement action. The role requires an ability to work at all levels, from managing those who are setting out on their housing journey to representing the Council in legal proceedings.

We are looking for a candidate who is looking for a varied and interesting role. Previous experience is desirable, however it is essential that you have fantastic interpersonal skills and a can-do attitude and a genuine desire to contribute

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Guy Tribbeck, Tenancy Services Manager at [e-mail]

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Disability Confident Employer

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura). Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission. Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.