Process Specialist

myGwork - LGBTQ+ Business Community; London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Process Specialist to enhance employee interactions and optimize workflows within the People Operational Excellence team. The role involves managing change requirements, analyzing key metrics, and supporting project management initiatives. Ideal candidates will have experience in People processes and a strong focus on customer service. This hybrid position allows for remote work alongside office presence in London or Manchester.

Benefits

Family Friendly Policies

Health Condition Support

Neurodiversity Support

Enhanced Coverage for Trans Colleagues

Qualifications

• Experience with People and Payroll related processes in an international environment.
• Ability to interpret and convert process maps into system workflows.

Responsibilities

• Deliver improved manager and employee interaction with the people team.
• Manage change requirements for the People Shared Services team.
• Provide project management for initiatives supporting Operational Excellence.

Skills

Process Design

Customer Service

Data Analysis

Project Management

Tools

Case Management Systems

Job description

Location: This is a hybrid role, offering a combination of being able to work remotely and from our Corby, London (Kings Cross) or Manchester Office.

We are seeking an experienced and passionate Process Specialist to join our People Operational Excellence team.

What you will be doing:
• Work to deliver an improved manager and employee interaction with the people team and make our colleagues’ jobs easier.
• Optimise workflows hosted on People technology (case management, employee portal, document management,).
• Manage the change requirements to service, process and system for the People Shared Services team.
• Maintain and develop the operations dashboard, proactively analyse key metrics to make informed data driven decisions to enhance service, process and system.
• Interact with managers and employees (our customers) in a personalised and timely way ensuring a great experience.
• Actively contribute towards the development and continuous improvement of People Shared Services delivery.
• Project delivery, including case management configuration, system demonstrations, UAT and operational readiness assessments for new processes. Support change management mitigation and training as necessary.
• Provide project management for initiatives as assigned to support Operational Excellence Lead.

About you:
• People process design and implementation, including process mapping and creation of standard operating procedures.
• Ability to interpret and convert process maps into a system workflow.
• Experience with case management/ticketing systems or other equivalent People systems essential.
• Experience of People and Payroll related processes, policies and procedures, ideally in an international environment.
• An aptitude to learn, curiosity to develop new skills and confidence to find the answers when you don’t know something.
• Obsessed with delivering for the customer and improving their experiences at all points of contact with the People function.
• Generates ideas, constantly strives to innovate and save time, cost or hand offs.

We are RS Group:
RS is a global solutions partner for industrial customers and suppliers. Our business has operations in three geographical regions – the Americas, EMEA and APAC, supported by global organisations for supply chain, corporate functions, marketing, and product & supplier management.

Our market today is large, fragmented, local in nature and digitally immature. Only a few international distributors serve it, with many regional and local providers, who largely trade offline. We stock over 2,500 supplier brands, 500k products and 61% of our sales are digital.

We are committed to Making Amazing Happen for a better world and our Vision is to become first choice for customer, suppliers, our people, and communities.

RS is committed to creating an inclusive environment where people thrive. We recognise that a diverse and representative workforce is critical to our success, and our aim is to create a business where people can be their true selves. Our employees expect this as a matter of course and it is fundamental to how we attract, develop, and retain the best talent.

In line with our D&I policy, we recruit and develop employees who are the best suited to the requirements of the job role, regardless of gender, ethnic origin, age, religion, sexual orientation, gender identity or disability.

The extras you’ll get:

At RS, as well as the usual employee benefits you’d expect from a FTSE listed company, we’ve just introduced several new Family Friendly Policies including:
• Help for people to take control of ongoing Health conditions such as diabetes or asthma
• Support for Neurodiverse colleagues and families with neurodiverse members
• Support for Women at different life stages from streamlined fertility support through to diagnosis and monitoring of both endometriosis and menopause
• Helping our LGBTQ+ community through enhanced coverage for trans colleagues

Are you ready to explore the possibilities?

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