Process Specialist

ENGINEERINGUK; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen erfahrenen Prozessspezialisten, um das Team für operative Exzellenz zu verstärken. In dieser spannenden Rolle optimieren Sie die Interaktionen zwischen Mitarbeitern und der Personalabteilung, verbessern Workflows und analysieren wichtige Kennzahlen zur Unterstützung datengestützter Entscheidungen. Sie werden auch an der Entwicklung neuer Prozesse und Schulungen beteiligt sein. Wenn Sie eine Leidenschaft für Prozessverbesserung und eine kundenorientierte Denkweise haben, ist dies die perfekte Gelegenheit für Sie. Werden Sie Teil eines vielfältigen und integrativen Teams, das sich für eine bessere Welt einsetzt.

Benefits

Familienfreundliche Richtlinien

Unterstützung für neurodiverse Kollegen

Gesundheitsfördernde Maßnahmen

Diversity- und Inklusionsinitiativen

Qualifications

• Erfahrung in der Gestaltung und Implementierung von Menschenprozessen.
• Fähigkeit, Prozesskarten zu interpretieren und in System-Workflows umzuwandeln.

Responsibilities

• Optimierung der Interaktionen zwischen Managern und Mitarbeitern.
• Entwicklung und Pflege des Operations-Dashboards zur Analyse von Kennzahlen.

Skills

Prozessdesign

SOP-Erstellung

Fallmanagement-Systeme

Kundenorientierung

Analytische Fähigkeiten

Education

Bachelor-Abschluss oder gleichwertig

Tools

People-Technologie

Ticketing-Systeme

Job description

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Location:

This is a hybrid role, offering a combination of remote work and work from our offices in Corby, London (Kings Cross), or Manchester.

About the role:

We are seeking an experienced and passionate Process Specialist to join our People Operational Excellence team.

What you will be doing:

1. Deliver improved manager and employee interactions with the people team to make colleagues' jobs easier.
2. Optimize workflows hosted on People technology (case management, employee portal, document management).
3. Manage change requirements for service, process, and system updates within the People Shared Services team.
4. Maintain and develop the operations dashboard, proactively analyzing key metrics to inform data-driven decisions that enhance service, processes, and systems.
5. Interact with managers and employees to ensure a personalized and timely experience.
6. Contribute to the development and continuous improvement of People Shared Services delivery.
7. Support project delivery, including system configuration, demonstrations, UAT, and operational readiness assessments for new processes; support change management and training as needed.
8. Provide project management for initiatives to support the Operational Excellence Lead.

About you:

• Experience in people process design and implementation, including process mapping and SOP creation.
• Ability to interpret process maps and convert them into system workflows.
• Experience with case management/ticketing systems or equivalent People systems.
• Knowledge of People and Payroll processes, policies, and procedures, ideally in an international environment.
• Curiosity and willingness to learn new skills; confident in finding answers independently.
• Customer-focused mindset with a drive to improve experiences at all contact points with the People function.
• Innovative thinker, always looking for ways to save time, reduce costs, or improve processes.

About RS Group:

RS is a global solutions partner for industrial customers and suppliers, operating across the Americas, EMEA, and APAC. Supported by global organizations for supply chain, corporate functions, marketing, and product & supplier management.

Our market is large and fragmented, with many regional providers trading offline. We stock over 2,500 supplier brands, 500,000 products, and 61% of our sales are digital.

We are committed to Making Amazing Happen for a better world. Our vision is to be the first choice for customers, suppliers, our people, and communities.

RS values diversity and inclusion, striving to create a workplace where everyone can be their true selves. We recruit and develop based on merit, regardless of gender, ethnicity, age, religion, sexual orientation, gender identity, or disability.

The extras you'll get:

Alongside standard employee benefits, we offer new Family Friendly Policies, including support for ongoing health conditions, neurodiverse colleagues, women at various life stages, and our LGBTQ+ community.

Ready to explore the possibilities?

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