Process Specialist

Rsgroup; London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Process Specialist to enhance the People Operational Excellence team. This role involves optimizing workflows, managing change, and improving interactions between the People team and employees. The ideal candidate will have experience in process design and implementation, with a focus on customer experience and innovative solutions. Join a diverse and inclusive environment where your contributions will help shape a better world through improved processes and systems.

Benefits

Family Friendly Policies

Support for health conditions

Neurodiversity coverage

Women’s health support

LGBTQ+ community coverage

Qualifications

• Experience in designing and implementing people processes.
• Ability to interpret and convert process maps into workflows.

Responsibilities

• Deliver improved interactions for managers and employees.
• Manage change requirements for services and systems.

Skills

People process design

Process mapping

SOP creation

Case management systems

Customer-focused approach

Innovative thinking

Job description

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Process Specialist

Location:

London, ENG, GB, N1C 4AG; Manchester, ENG, GB, M2 3AA; Corby, ENG, GB, NN17 5JF

Brand: RS Group

Function: Human Resources

Work Location: Hybrid

Location: This is a hybrid role, offering a combination of remote work and presence at our Corby, London (Kings Cross), or Manchester offices.

We are seeking an experienced and passionate Process Specialist to join our People Operational Excellence team.

What you will be doing:

1. Delivering improved manager and employee interactions with the People team to make colleagues’ jobs easier.
2. Optimising workflows hosted on People technology (case management, employee portal, document management).
3. Managing change requirements for services, processes, and systems within the People Shared Services team.
4. Maintaining and developing the operations dashboard; proactively analysing key metrics to make informed, data-driven decisions to enhance service, process, and system.
5. Interacting with managers and employees in a personalised and timely manner to ensure a great experience.
6. Contributing to the development and continuous improvement of People Shared Services delivery.
7. Leading project delivery, including system configuration, demonstrations, UAT, and operational readiness assessments for new processes; supporting change management and training as needed.
8. Providing project management support for initiatives assigned to support the Operational Excellence Lead.

About you:

1. Experience in people process design and implementation, including process mapping and SOP creation.
2. Ability to interpret process maps and convert them into system workflows.
3. Experience with case management/ticketing systems or equivalent People systems.
4. Knowledge of People and Payroll processes, policies, and procedures, preferably in an international context.
5. A learning mindset with curiosity and confidence to find answers independently.
6. A customer-focused approach, committed to improving experiences at all contact points.
7. Innovative thinking, seeking to save time, reduce costs, or streamline hand-offs.

About RS Group:

RS Group is a global solutions partner for industrial customers and suppliers, operating across the Americas, EMEA, and APAC regions. We support our operations with global supply chain, corporate functions, marketing, and product & supplier management teams.

Our market is large, fragmented, and digitally evolving, with over 2,500 supplier brands, 500,000 products, and 61% of sales digital. We are committed to Making Amazing Happen for a better world, aiming to be the first choice for customers, suppliers, employees, and communities.

We value diversity and inclusion, striving to create an environment where everyone can thrive, be their true selves, and contribute to our success.

The extras you’ll get:

Alongside standard benefits, RS offers new Family Friendly Policies, including support for health conditions, neurodiversity, women’s health stages, and LGBTQ+ community coverage.

Are you ready to explore the possibilities?