Process specialist, Hardlines

Amazon; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Process Specialist to enhance data-driven decision-making within the Hardlines category team. This role offers an exciting opportunity to engage with various stakeholders, utilizing data analytics to inform business strategies and drive continuous improvement. With a focus on customer experience and operational excellence, you will play a key role in shaping the direction of the organization. If you're passionate about e-commerce and data analysis, this position promises a steep learning curve and the chance to make a significant impact in a dynamic environment.

Qualifications

• 2+ years of experience in data analytics or automation.
• Experience with data mining tools and business analysis.

Responsibilities

• Owning the design and maintenance of metrics and reports.
• Collaborating with teams to understand business requirements.
• Developing analyses to identify opportunities for growth.

Skills

Data Analytics

Business Analysis

SQL

Data Mining

Microsoft Office

Education

Bachelor’s degree

Tools

SAS

SPSS

Job description

Amazon is looking for a Process Specialist in the Hardlines category team who understands BIE, category processes, and operates at scale across standardized workstreams. This opportunity is ideal for candidates seeking a steep learning curve, expanding their knowledge of retail, e-commerce, and customer behavior, and deriving insights from data to influence key business decisions for Amazon customers and drive continuous improvement through data analysis.

Are you customer-obsessed, flexible, smart, analytical, strategic yet execution-focused, and passionate about e-commerce? If so, join us in our mission “to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices”.

Key job responsibilities

A Process Specialist in the Category team is a high-visibility role working with multiple stakeholders and teams across the organization to derive insights from data and support daily business decisions. Key result areas include, but are not limited to:

1. Owning the design, development, and maintenance of metrics, reports, analyses, dashboards, etc., to support business decisions.
2. Ensuring data accuracy by validating data for new and existing tools, and understanding Amazon’s data resources to know how, when, and which to use.
3. Collaborating with category, customer service, marketing, and finance teams to understand business requirements and provide analyses.
4. Understanding Amazon business trends and recommending strategies to stakeholders to foster growth.
5. Developing and executing analyses to identify opportunities and presenting business recommendations to shape the company's direction.
6. Actively understanding Amazon’s core values and translating them into daily practices.

A day in the life

Generating data, building reports, defining processes and metrics for programs, adopting product solutions, enabling category managers at scale, managing monetization recovery SLAs, and benchmarking experience versus SICs.

About the team

The Auto, BISS, L&G team within Hardlines comprises highly motivated individuals from diverse backgrounds. The team focuses on enhancing the customer experience by aiding informed purchase decisions and providing seamless post-purchase support for high-consideration technical products. With high visibility across the organization, it offers an excellent environment for growth and full utilization of potential.

BASIC QUALIFICATIONS

• 2+ years of experience in data analytics or automation
• 2+ years of business analysis involving large, complex data sets
• Bachelor’s degree
• Experience with data mining tools like SQL, SAS, SPSS, or similar
• Proficiency with Microsoft Office applications
• Experience working directly with business teams to utilize metrics and analyses for improvement opportunities

PREFERRED QUALIFICATIONS

• Experience in e-commerce, retail, or advertising

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link. Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected categories.