Process & Operational Excellence Leader

Arch

Greater London

On-site

GBP 75,000 - 120,000

Full time

3 days ago

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Job summary

Arch is seeking a Process & Operational Excellence Delivery Manager to support the Head of POE in scoping, deploying, and measuring benefits within Arch Insurance International. You will drive end-to-end transformation, partner with senior stakeholders, and embed Lean principles to deliver sustainable improvements for customers and the business.

The role requires Lean expertise, 5+ years of experience in financial services, and qualifications in process improvement and project management.

Qualifications

Academic qualifications: Degree preferred.
Relevant business improvement qualifications (e.g. LSS Black Belt, Lean Competency System).
Project or Programme Management qualifications (Prince2, Scrum Master, Agile PM).

Responsibilities

Attention to detail and pride in delivering high quality outputs.
Self-driven, autonomous with strong results orientation.
Excellent communication skills (written and verbal) and ability to present to senior leaders.
Strong organisational skills.
Ability to interpret data and measure performance.
Ability to handle changing priorities and use good judgement.
Multitask while maintaining focus.
Hands on application of AMS (Lean) tools and methodology: process mapping, data collection and analysis, root cause problem solving and performance management frameworks.
Proven proficiency in project and program management