Process & Operational Excellence Delivery Manager

Arch Insurance (UK) Limited; Manchester; On-site; GBP 90,000 - 120,000; Full time

Job summary

Arch Insurance (UK) Limited seeks a Process & Operational Excellence Delivery Manager to lead lean initiatives, scope opportunities, deploy improvements, and measure benefits within Arch Insurance International. You will partner with the Head of POE and senior leaders to drive end-to-end transformation across a core business unit.

The role focuses on applying Lean / AMS tools, delivering sustainable improvements, and embedding continuous improvement culture across the organisation for customers

Qualifications

• Degree preferred.
• LSS Black Belt or Lean Competency System.
• Prince2, Scrum Master or Agile PM certifications.
• 5+ years as lean practitioner in financial services.
• Experience in Insurance/financial services environments.

Responsibilities

• Support planning and end-to-end transformation initiatives.
• Act as trusted partner to understand processes and opportunities.
• Embed continuous improvement principles across the business.
• Deliver sustainable improvements for customers and functions.

Skills

Lean practitioner

Process improvement

Data analysis

Project management

Communication

Stakeholder engagement

Education

Degree

LSS Black Belt

Lean Competency System

Prince2

Scrum Master

Agile PM

Tools

Lean tools

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

The Process & Operational Excellence Delivery Manager will support the Head of POE by contributing to the opportunity scoping, deployment and benefit measurement within a core business function of Arch Insurance International.

They will support the planning and execute end to end transformation initiatives within a business unit and deliver sustainable results as identified through the planning process.

The role holder will act as a trusted partner within the assigned business unit, supporting stakeholders in that area to understand their processes, assess performance and agree opportunities and clear actions that will form the basis of continuous improvement.

The Process & Operational Excellence Delivery Manager will act as an ambassador for continuous improvement across the business, ensuring that the core principles are understood and embedded, delivering sustainable improvements for our customers and business functions.

Key Responsibilities

• Attention to detail and pride in delivering high quality outputs.
• Self-driven, autonomous with strong results orientation.
• Excellent communication skills (both written and verbal), as well as attention to detail while developing and presenting to senior leaders of the company.
• Strong organisational skills.
• Ability to effectively interpret data and measure performance.
• Ability to handle changing priorities and use good judgement when working in challenging situations.
• Ability to multitask whilst maintaining focus.
• Hands on application of core AMS (Lean) tools and methodology, including process mapping, data collection and analysis, root cause problem solving and performance management frameworks.
• Demonstrate proficiency in project and program management

Qualifications

• Academic qualifications: Degree preferred
• Relevant business improvement qualifications, e.g. LSS Black Belt, Lean Competency System.
• Project or Programme Management qualifications; Prince2, Scrum Master, Agile PM.

Experience

• 5+ Years as a lean practitioner with demonstrated success in supporting change.
• Financial Services and an understanding of Operational Management Practices.
• Development & Implementation of Lean / Continuous improvement initiatives.
• Demonstrated experience as a qualified Lean / Process Improvement leader, preferably within an Insurance or Financial Services environment

14101 Arch Europe Insurance Services Ltd