Process & Operational Excellence Delivery Manager

Arch; Greater London; On-site; GBP 75,000 - 120,000; Full time

Job summary

Arch is seeking a Process & Operational Excellence Delivery Manager to support the Head of POE in scoping, deploying, and measuring benefits within Arch Insurance International. You will drive end-to-end transformation, partner with senior stakeholders, and embed Lean principles to deliver sustainable improvements for customers and the business.

The role requires Lean expertise, 5+ years of experience in financial services, and qualifications in process improvement and project management.

Qualifications

• Academic qualifications: Degree preferred.
• Relevant business improvement qualifications (e.g. LSS Black Belt, Lean Competency System).
• Project or Programme Management qualifications (Prince2, Scrum Master, Agile PM).

Responsibilities

• Attention to detail and pride in delivering high quality outputs.
• Self-driven, autonomous with strong results orientation.
• Excellent communication skills (written and verbal) and ability to present to senior leaders.
• Strong organisational skills.
• Ability to interpret data and measure performance.
• Ability to handle changing priorities and use good judgement.
• Multitask while maintaining focus.
• Hands on application of AMS (Lean) tools and methodology: process mapping, data collection and analysis, root cause problem solving and performance management frameworks.
• Proven proficiency in project and program management

Skills

Lean practices

Process mapping

Data analysis

Root cause analysis

Performance management

Project management

Program management

Education

Degree preferred

LSS Black Belt

Lean Competency System

Prince2

Scrum Master

Agile PM

Tools

Lean tools

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

The Process & Operational Excellence Delivery Manager will support the Head of POE by contributing to the opportunity scoping, deployment and benefit measurement within a core business function of Arch Insurance International.

They will support the planning and execute end to end transformation initiatives within a business unit and deliver sustainable results as identified through the planning process.

The role holder will act as a trusted partner within the assigned business unit, supporting stakeholders in that area to understand their processes, assess performance and agree opportunities and clear actions that will form the basis of continuous improvement.

The Process & Operational Excellence Delivery Manager will act as an ambassador for continuous improvement across the business, ensuring that the core principles are understood and embedded, delivering sustainable improvements for our customers and business functions.

Key Responsibilities

• Attention to detail and pride in delivering high quality outputs.
• Self-driven, autonomous with strong results orientation.
• Excellent communication skills (both written and verbal), as well as attention to detail while developing and presenting to senior leaders of the company.
• Strong organisational skills.
• Ability to effectively interpret data and measure performance.
• Ability to handle changing priorities and use good judgement when working in challenging situations.
• Ability to multitask whilst maintaining focus.
• Hands on application of core AMS (Lean) tools and methodology, including process mapping, data collection and analysis, root cause problem solving and performance management frameworks.
• Demonstrate proficiency in project and program management

Qualifications

• Academic qualifications: Degree preferred
• Relevant business improvement qualifications, e.g. LSS Black Belt, Lean Competency System.
• Project or Programme Management qualifications; Prince2, Scrum Master, Agile PM.

Experience

• 5+ Years as a lean practitioner with demonstrated success in supporting change.
• Financial Services and an understanding of Operational Management Practices.
• Development & Implementation of Lean / Continuous improvement initiatives.
• Demonstrated experience as a qualified Lean / Process Improvement leader, preferably within an Insurance or Financial Services environment

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

14101 Arch Europe Insurance Services Ltd