Process & Operational Excellence Delivery Manager

McNeil & Co.; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Arch Capital Group Ltd. seeks an experienced Lean Transformation lead to deploy comprehensive continuous improvement across business units.

You will guide current and future states, craft implementation plans, and quantify benefits, closely collaborating with BU leaders to embed lean practices and governance throughout the organization. You will coach senior managers, drive standardization, and report outcomes to senior leadership while advancing problem-solving workshops and training

Qualifications

• Attention to detail with a track record of high-quality outputs.
• Self-driven, autonomous with strong results orientation.
• Excellent written and verbal communication to senior leaders.
• Strong organisational skills and ability to manage priorities.
• Ability to interpret data, measure performance and report progress.
• Experience delivering Lean/continuous improvement initiatives.
• Proven project/program management capabilities.

Responsibilities

• Lead Lean Transformation deployment with initiatives and continuous improvement routines.
• Guide current/ future state, implementation plan, and value of changes with BU experts.
• Build partnerships with BU leaders to embed continuous improvement.
• Apply Lean tools and analyses to deliver insights and tangible benefits.
• Deliver performance objectives and ensure standards of Lean delivery.
• Coach senior leaders and teams on sponsorship and governance.
• Provide continuous improvement updates to Senior Leadership.

Skills

Attention to detail

Autonomous

Strong results orientation

Communication skills

Organisational skills

Data interpretation

Change management

Multitasking

Lean tools

Project management

Education

Degree preferred

LSS Black Belt

Lean Competency System

Prince2

Scrum Master

Agile PM

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Key Tasks and Responsibilities

• Lead the overall deployment of a Lean Transformation with specific responsibility of initiatives and continuous improvement practices and routines.
• Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business unit experts).
• Develop and nurture strong partnerships with Business Unit (BU) leaders to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.
• Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of Value Stream or Function .
• Deliver performance objectives as stated in charter (Evaluation of meeting delivery and performance outcomes).
• Be accountable for the consistent and successful delivery of agreed standards of Lean in initiative.
• Guide training and problem solving workshops with senior managers & teams.
• Coach senior leaders to be effective in their roles as sponsors; and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines.
• Work with leaders and managers to provide continuous improvement updates and report outs to Senior Leadership.
• Coach managers and teams on the tools and techniques they will need to successfully identify, prioritize and capture tangible benefits.
• Drive the consistent use of Lean standards in the delivery of Value Stream or Function.

Role Requirements & Skills

Skills / Competencies

• Attention to detail and pride in delivering high quality outputs.
• Self-driven, autonomous with strong results orientation.
• Excellent communication skills (both written and verbal), as well as attention to detail while developing and presenting to senior leaders of the company.
• Strong organisational skills.
• Ability to effectively interpret data and measure performance.
• Ability to handle changing priorities and use good judgement when working in challenging situations.
• Ability to multitask whilst maintaining focus.
• Hands on application of core Lean tools and methodology, including process mapping, data collection and analysis, root cause problem solving and performance management frameworks.
• Demonstrate proficiency in project and program management.

Qualifications

• Academic qualifications; Degree preferred
• Relevant business improvement qualifications; e.g. LSS Black Belt, Lean Competency System.
• Project or Programme Management qualifications; Prince2, Scrum Master, Agile PM.

Experience

• 5+ Years as a lean practitioner with demonstrated success in supporting change.
• Financial Services and an understanding of Operational Management Practices.
• Development & Implementation of Lean / Continuous improvement initiatives.
• Demonstrated experience as a qualified Lean / Process Improvement leader, preferably within an Insurance or Financial Services environment

14101 Arch Europe Insurance Services Ltd Arch Capital Group Ltd. is a Bermuda-based specialty insurer that provides insurance, reinsurance and mortgage insurance on a worldwide basis. With a 20+-year track record of delivering results and a coveted position on the S'P 500 index, Arch is a great place to grow your career.

Attention Job Seekers: Arch Capital Group Ltd. (Arch) and its affiliates take your interest in working here very seriously. Please be vigilant to fraudulent activity if you receive a communication or email asking you to submit any personal information. Do not send money or pass any details to someone suggesting they can provide employment with Arch. You should only enter your information into our official career portal. Please know the following about our interviewing and hiring practices. We never make job offers without a formal, in person, interview process. We never ask you to send money of any kind.