Process Mapping Lead — Operational Excellence

Project People; Reading; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

MBNL is seeking a Process Mapping Specialist to lead discovery and documentation of end-to-end processes. You will model current and future states using BPMN 2.0, ensuring governance and consistency across the organisation. Collaboration with process owners and stakeholders is essential.

You will capture rules and interfaces, identify improvements, and maintain the Process Landscape with clear ownership. Hybrid role with office presence in Reading.

Qualifications

• Strong experience in process mapping, business process analysis, or operational improvement roles.
• Strong BPMN 2.0 process modelling capability across current and future-state processes.
• Experience using process modelling tools such as GBTEC BIC, Visio, or equivalent platforms.
• Excellent stakeholder engagement, facilitation, and communication skills.

Responsibilities

• Lead process discovery workshops with process owners and stakeholders to document end-to-end ways of working.
• Capture and document business processes, including activities, decisions, controls, systems, and stakeholder interactions.
• Produce high-quality BPMN 2.0 process models using agreed standards, tools, and governance requirements.
• Translate existing processes into improved future-state processes that enhance efficiency, control, and compliance.
• Document business rules, process interfaces, dependencies, and decision logic to support consistency and governance.
• Identify process improvement opportunities, bottlenecks, risks, and inefficiencies.
• Maintain and enhance the MBNL Process Landscape with clear ownership and version control.

Skills

Process mapping

BPMN 2.0 modelling

Stakeholder engagement

Process documentation

Analytical thinking

Change management

Tools

GBTEC BIC

Visio

Job description

MBNL is seeking a Process Mapping Specialist to lead discovery and documentation of end-to-end processes. You will model current and future states using BPMN 2.0, ensuring governance and consistency across the organisation. Collaboration with process owners and stakeholders is essential.

You will capture rules and interfaces, identify improvements, and maintain the Process Landscape with clear ownership. Hybrid role with office presence in Reading.