Process Controller

Personnel Solutions (Midlands) Limited; Hucknall; On-site; GBP 26,000 - 34,000; Full time

Job summary

Personnel Solutions (Midlands) Limited is seeking a hands-on Warehouse Controller to provide day-to-day operational control across Receipt, Pick, Pack and Ship. You will be the on-site process expert, with a strong focus on Right First Time and WMS proficiency, supporting the customer and leading on-shift tasks.

Ideal candidates will have a solid track record in warehouse operations, DBS clearance, and at least five years of experience.

Qualifications

• Experience as warehouse controller or supervisor in fast-paced environments.
• Strong knowledge of warehouse processes (Receipt, Pick, Pack, Ship).
• Proven ability to troubleshoot and resolve issues on the floor.
• Excellent customer-facing communication and stakeholder management.
• Ability to coach and transfer knowledge to team.

Responsibilities

• Become a subject matter expert across the end-to-end warehouse process.
• Maintain a strong floor presence and support the team on tasks.
• Identify process issues and provide real-time troubleshooting.
• Support operation in resolving exceptions and cover shifts.
• Act as on-site customer contact and ensure Right First Time delivery.

Skills

Warehouse ops

WMS expertise

Troubleshooting

Customer-facing

Process discipline

Education

DBS clearance

Job description

To provide day-to-day operational control while acting as the process expert and knowledge point for the operation. The role will combine controller-level responsibility with hands-on operational capability across Receipt, Pick, Pack and Ship, ensuring processes are understood, followed and delivered Right First Time.

Core Responsibilities

Operational & Process Control

• Become a subject matter expert across the end-to-end warehouse process
• Maintain a strong floor presence, supporting the team and stepping directly onto operational tasks when required.
• Identify process issues and provide practical, real-time troubleshooting.
• Support the operation in resolving exceptions rather than simply escalating them.
• Provide holiday/absence cover across the rotating shift pattern, while predominantly working day shift.

WMS Super User

• Develop detailed knowledge of the site's Warehouse Management System (WMS) and become a recognised super user.
• Support colleagues with WMS queries, exceptions and process issues.
• Understand the relationship between the physical warehouse process and system transactions.
• Help identify recurring system/process problems and support sustainable solutions.

Customer Interface

• Act as the main day-to-day operational contact for the on-site customer.
• Investigate operational queries and provide timely, knowledgeable responses.
• Own issues through to resolution where possible, coordinating with operational leadership where escalation is required.
• Robust communication via various channels
• Build customer confidence through strong process and systems knowledge.

Quality & Right First Time

• Champion a Right First Time culture appropriate to an aerospace environment.
• Reinforce adherence to defined warehouse processes and controls.
• Identify where process variation could create a quality or customer risk.
• Support investigation and corrective action when process failures occur.
• Lead by example by demonstrating the correct process on the floor

Work Instructions & Knowledge

• Work closely with operational colleagues to ensure Work Instructions accurately reflect how the process should be performed.
• Identify gaps, ambiguity or outdated instructions and support their correction.
• Coach colleagues on the correct process and reinforce compliance.
• Become a first point of contact when colleagues are unsure how a process should be completed.
• Help ensure that operational knowledge is embedded across the team

We are looking for someone who doesn't just know how to control an operation, but wants to understand how it works. They should be equally comfortable troubleshooting a WMS issue, speaking with the customer, reviewing a work instruction and getting onto the warehouse floor to demonstrate the correct process. This person will become a go-to knowledge point for the operation, with a strong focus on process discipline, problem solving and Right First Time delivery.

Key capabilities

• Warehouse operational/controller experience
• Able to develop a strong understanding of Receipt, Pick, Pack and Ship
• High systems aptitude and ability to rapidly become a WMS super user
• Hands-on and comfortable working on task
• Strong troubleshooting/problem-solving capability
• Confident customer-facing communication
• Strong attention to detail
• Quality-focused mindset
• Ability to coach and transfer knowledge
• Confidence challenging incorrect process respectfully
• Comfortable reviewing and improving Work Instructions
• Flexibility to cover rotating shifts during holiday/absence periods

Hours are Monday- Friday but flexibility is required.

DBS ESSENTIAL FOR THIS ROLE ASWELL AS 5 YEARS EMPLOYMENT HISTORY.