WMS Warehouse User

HCL Technologies Limited; West Midlands; On-site; GBP 26,000 - 38,000; Full time

Job summary

HCL Technologies Limited is seeking experienced warehouse operations professionals with hands-on WMS knowledge to support implementations and ongoing optimization in a busy distribution environment. Ideal candidates will come from warehousing, 3PL, or fulfilment centres, able to train teams, run UAT, and translate operational needs into practical WMS inputs.

This role emphasizes practical warehousing know-how over IT background, with a focus on adoption, process improvement, and cross-functional

Qualifications

• Hands-on experience working within a warehouse or distribution environment.
• Practical experience using a Warehouse Management System (WMS) as part of daily warehouse activities.
• Strong understanding of warehouse operational processes.
• Experience as a WMS super user, key user, team leader, trainer, process lead, shift manager or similar role is highly desirable.

Responsibilities

• Act as a WMS super user / operational subject matter expert for warehouse processes.
• Support the implementation and adoption of WMS-related processes within warehouse operations.
• Translate operational requirements and challenges into clear inputs for WMS and implementation teams.
• Support warehouse process validation and identify gaps between system processes and operational requirements.
• Participate in WMS testing, including operational scenarios and end-to-end warehouse process validation.
• Support training and knowledge transfer for warehouse operators and other end users.
• Assist operational teams during implementation, go-live and stabilization activities.
• Support process improvement initiatives across inbound, inventory, replenishment, picking, packing, outbound and other relevant warehouse processes.
• Act as a bridge between warehouse operations and WMS/implementation teams.
• Help drive user adoption and effective use of WMS processes on the warehouse floor.

Skills

WMS experience

Warehouse ops

Team leadership

Process improvement

Job description

We are looking for experienced warehouse operations professionals with strong practical exposure to Warehouse Management Systems (WMS).

This is not a traditional IT role. We are particularly interested in warehouse operators, super users, team leaders, shift managers, trainers, or process leads who understand how a warehouse operates day to day and have developed strong knowledge of the WMS used within their operation.

The successful candidate will bring practical warehouse knowledge, an interest in WMS technology and process improvement, and the ability to support operational teams during WMS implementation, change, testing, training, and adoption activities.

Ideal Candidate Background

The ideal candidate is currently, or has recently been, working within a warehouse, distribution centre, fulfilment centre, or 3PL environment.

Typical profiles could include

• WMS Super User / Key User
• Warehouse Team Leader
• Warehouse Shift Manager
• Outbound or Inbound Team Leader
• Warehouse Process Manager
• Logistics Process Lead
• Warehouse Trainer
• Continuous Improvement Lead
• Industrial Engineer with warehouse experience

A formal IT background is not required. Strong warehouse operational experience and hands-on knowledge of WMS-driven processes are more important.

Key Responsibilities

• Act as a WMS super user / operational subject matter expert for warehouse processes.
• Support the implementation and adoption of WMS-related processes within warehouse operations.
• Translate operational requirements and challenges into clear inputs for WMS and implementation teams.
• Support warehouse process validation and identify gaps between system processes and operational requirements.
• Participate in WMS testing, including operational scenarios and end-to-end warehouse process validation.
• Support training and knowledge transfer for warehouse operators and other end users.
• Assist operational teams during implementation, go-live and stabilization activities.
• Support process improvement initiatives across inbound, inventory, replenishment, picking, packing, outbound and other relevant warehouse processes.
• Act as a bridge between warehouse operations and WMS/implementation teams.
• Help drive user adoption and effective use of WMS processes on the warehouse floor.

Required Skills & Experience

• Hands-on experience working within a warehouse or distribution environment.
• Practical experience using a Warehouse Management System (WMS) as part of daily warehouse activities.
• Strong understanding of warehouse operational processes.
• Experience as a WMS super user, key user, team leader, trainer, process lead, shift manager or similar role is highly desirable.
• Good problem-solving and process-oriented mindset.
• Ability to explain operational processes clearly to both warehouse users and implementation teams.
• Strong interest in WMS systems, warehouse technology and process improvement.
• Comfortable supporting operational change and working with different warehouse stakeholders.
• Good communication and collaboration skills.

Preferred Experience

Exposure to one or more of the following would be advantageous:

• WMS implementation or rollout activities
• User Acceptance Testing (UAT)
• Operational process testing
• Warehouse training or coaching
• Go-live / hypercare support
• Process mapping and standardization
• 3PL or multi-customer warehouse environments