Proactive Telesales

STARK Group; Coleraine; On-site; GBP 21,000 - 27,000; Full time

Job summary

STARK Group in Coleraine, Northern Ireland, is seeking a proactive Internal Sales candidate to help grow customer relationships and deliver the right products and solutions. You will be at the centre of day-to-day customer engagement and support branch performance.

The role focuses on developing new and existing accounts, responding to enquiries and orders promptly, and working with colleagues and suppliers to seize sales opportunities while upholding health and safety standards and company

Qualifications

• Good communication across face-to-face, phone and written interactions.
• Proactive approach to identify opportunities and support sales activity.
• Strong organisation and attention to detail when processing information.
• Confidence using IT systems, including trading platforms and reporting tools.
• Team-focused approach in a fast-paced environment.
• Commitment to Decency, Passion and Pride values.

Responsibilities

• Developing customer accounts (new and existing) by understanding needs and offering suitable solutions.
• Responding to customer enquiries, quotations and orders in a timely and accurate way.
• Working closely with branch colleagues, key account managers and suppliers to support sales opportunities.
• Contributing to branch targets, including sales volume, margin and profitability.
• Maintaining accurate stock control and order processing systems.
• Delivering a consistent and positive customer experience through professional communication.
• Supporting compliance with health, safety and company policies.
• Carrying out any other reasonable duties to support the wider team and business.

Skills

Communication

Relationship-building

Proactiveness

Attention to detail

IT literacy

Tools

Trading platforms

Reporting tools

IT systems

Job description

We are a leading Builders’ Merchant in Northern Ireland; known for the quality of our products and the service we provide across building materials and timber-based solutions. We are committed to creating a workplace where everyone feels respected, valued and able to succeed.

We welcome applications from people of all backgrounds, experiences and perspectives. We believe that building a diverse team strengthens our business, supports innovation and helps us better serve the communities we work in.

Our values of Decency, Passion and Pride guide how we treat each other, our customers and our partners. We are focused on creating an inclusive environment where individuals are supported to grow, develop and reach their potential.

By investing in the right tools, training and ongoing support, we aim to give every colleague a fair opportunity to build a successful and rewarding career with us.

The Proactive Sales plays an important role in supporting the growth of the branch by building strong relationships with both new and existing customers. As part of the Internal Sales team, you will be at the centre of day-to-day customer engagement, helping to deliver the right products and solutions while supporting overall branch performance.

We are committed to creating an inclusive and supportive environment where everyone feels respected, valued and able to succeed. You will work with colleagues, customers and suppliers from a wide range of backgrounds, so a collaborative and respectful approach is key.

You will be part of a values-led organisation, contributing to our purpose of building our future by helping others build theirs, while developing your own skills and career.

What will I be doing?

• Developing customer accounts (new and existing) by understanding needs and offering suitable solutions
• Responding to customer enquiries, quotations and orders in a timely and accurate way
• Working closely with branch colleagues, key account managers and suppliers to support sales opportunities
• Contributing to branch targets, including sales volume, margin and profitability
• Maintaining accurate stock control and order processing systems
• Delivering a consistent and positive customer experience through professional communication
• Supporting compliance with health, safety and company policies
• Carrying out any other reasonable duties to support the wider team and business

What do we need from you?

• Good communication and relationship-building skills across face-to-face, phone and written interactions
• A proactive approach, with the ability to identify opportunities and support sales activity
• Strong organisation skills and attention to detail when processing information
• Confidence using IT systems, including trading platforms and reporting tools
• A team-focused approach and ability to work in a fast-paced environment
• A commitment to our values of Decency, Passion and Pride

We recognise that people develop skills and experience in different ways, so if you feel you meet most of the criteria, we would still encourage you to apply.

Desirable (not essential)

If we receive a high number of applications, the following may be used to support shortlisting:

• Experience in a similar role or environment

Our commitment to inclusion

We are committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, experiences and perspectives, and we aim to provide a fair and accessible recruitment process.

If you require any reasonable adjustments at any stage of the application or interview process, please let us know and we will support you where we can.