Operations Coordinator

MSS; East Midlands; On-site; GBP 28,000 - 32,000; Full time

Job summary

MSS in Derby seeks an organised Operations Co-ordinator to join our team and support day-to-day field operations, acting as the central point between customers, site technicians and management.

You will manage bookings, schedules and enquiries, arrange travel for technicians, and help ensure accurate documentation and timely delivery of services, building strong customer relationships and taking ownership of operational activities.

Qualifications

• Experience in operations, scheduling, coordination or customer service.
• Excellent telephone manner and customer-facing skills.
• Strong organisational skills and ability to manage multiple changing priorities.
• Good commercial awareness and confidence speaking with customers.
• Ability to work independently and take ownership of tasks.
• Strong communication and relationship-building skills.
• Good IT skills, including Microsoft Office.

Responsibilities

• Manage customer bookings, enquiries, cancellations and changes to scheduled works.
• Maintain the operational diary and coordinate daily work schedules.
• Communicate allocated works and job information to site technicians.
• Provide day-to-day support to customers and field-based teams.
• Arrange hotels and travel requirements for technicians working away from home.
• Coordinate fleet servicing, MOTs, repairs and vehicle maintenance.
• Manage equipment servicing, calibration, repairs and replacements.
• Order and manage PPE, workwear and site consumables.
• Support onboarding activities for new employees, including company equipment and induction requirements.
• Manage holiday requests and support workforce planning activities.
• Assist with quotations, customer enquiries and new customer setup.
• Work closely with administration and operational teams to ensure documentation is completed accurately and on time.
• Identify opportunities to support business growth through positive customer interactions and enquiry management.

Skills

Operations experience

Customer service

Organisational skills

Commercial awareness

Independent worker

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Description

Department: Operations

Location: Derby

Compensation: £28,000 - £32,000 / year

Contract

Permanent, Full-time

Location: Derby (office based)

Salary: £28,000 - £32,000 depending on experience

About Us

MSS is a specialist materials testing business providing high-quality site and laboratory testing services to clients across the construction, infrastructure and civil engineering sectors.

Working on projects of all sizes, we support contractors, developers and engineers with reliable testing, technical expertise and responsive service. Our experienced team plays a vital role in helping clients maintain quality, safety and compliance throughout the construction process.

Part of the Celnor Group

Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.

While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long‑term sustainable growth.

About the Role

We are seeking an organised, proactive and commercially minded Operations Co‑ordinator to join our team in Derby.

This is a key role within the business, responsible for the day‑to‑day coordination of our field operations and acting as a central point of contact between customers, site technicians and management. Working in a fast‑paced office environment, you will manage changing priorities, support operational delivery and help ensure our customers receive an excellent service.

The role would suit someone from a materials testing, construction, highways, civil engineering or similar field‑service environment who is comfortable managing multiple tasks, building customer relationships and taking ownership of operational activities.

Key Responsibilities

• Manage customer bookings, enquiries, cancellations and changes to scheduled works
• Maintain the operational diary and coordinate daily work schedules
• Communicate allocated works and job information to site technicians
• Provide day‑to‑day support to customers and field‑based teams
• Arrange hotels and travel requirements for technicians working away from home
• Coordinate fleet servicing, MOTs, repairs and vehicle maintenance
• Manage equipment servicing, calibration, repairs and replacements
• Order and manage PPE, workwear and site consumables
• Support onboarding activities for new employees, including company equipment and induction requirements
• Manage holiday requests and support workforce planning activities
• Assist with quotations, customer enquiries and new customer setup
• Work closely with administration and operational teams to ensure documentation is completed accurately and on time
• Identify opportunities to support business growth through positive customer interactions and enquiry management

Skills, Knowledge, and Expertise

• Experience within an operations, scheduling, coordination or customer service role
• Excellent telephone manner and customer‑facing skills
• Strong organisational skills and the ability to manage multiple changing priorities
• Good commercial awareness and confidence speaking with customers
• Ability to work independently and take ownership of tasks
• Strong communication and relationship‑building skills
• Good IT skills, including Microsoft Office

What We're Looking For

We are looking for a confident and organised individual who thrives in a busy operational environment.

The successful candidate will be proactive, customer‑focused and comfortable managing multiple priorities while maintaining a high level of accuracy and professionalism. You will enjoy building relationships with customers and colleagues, solving problems and supporting the successful delivery of services across the business.

Salary and Benefits

We offer a salary of £28,000 - £32,000 depending on experience and provide a supportive working environment including:

• 40 hour working week, Monday to Friday
• Supportive team environment with ongoing training and development
• Opportunity to work within a growing business supporting major construction and infrastructure projects
• Career progression opportunities as MSS continues to expand across multiple regions

This is an excellent opportunity to join a busy and growing business where you can play a key role in supporting operational delivery while developing your career within a specialist technical environment.

MSS is committed to providing equal opportunities and values diversity in the workplace.

Important information

Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary.

We are committed to creating an inclusive workplace where everyone is treated fairly, with dignity and respect, and where opportunities are accessible to all regardless of background. Diversity, equity and inclusion are fundamental to our culture and recruitment approach.

We may use technology, including AI‑enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to the ethical, transparent and responsible use of technology.