Operations & Scheduling Coordinator (Derby)

Celnor Group; East Midlands; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

40 hour working week Monday to Friday

Supportive team environment with on‑go

Career progression opportunities

Job summary

MSS, part of the Celnor Group, is hiring an organised Operations Co-ordinator in Derby to manage day-to-day field operations and act as the central contact between customers, site technicians and management.

The role suits someone with experience in materials testing, construction or civil engineering field service, capable of juggling priorities, building relationships and delivering accurate, timely service.

Qualifications

• Experience within an operations, scheduling, coordination or customer service role.
• Excellent telephone manner and customer-facing skills.
• Strong organisational skills and the ability to manage multiple changing priorities.
• Good commercial awareness and confidence speaking with customers.
• Ability to work independently and take ownership of tasks.
• Strong communication and relationship-building skills.
• Good IT skills, including Microsoft Office.

Responsibilities

• Manage customer bookings, enquiries, cancellations and changes to scheduled works.
• Maintain the operational diary and coordinate daily work schedules.
• Communicate allocated works and job information to site technicians.
• Provide day-to-day support to customers and field-based teams.
• Arrange hotels and travel requirements for technicians working away from home.
• Coordinate fleet servicing, MOTs, repairs and vehicle maintenance.
• Manage equipment servicing, calibration, repairs and replacements.
• Order and manage PPE, workwear and site consumables.
• Support onboarding activities for new employees, including company equipment and induction requirements.
• Manage holiday requests and support workforce planning activities.
• Assist with quotations, customer enquiries and new customer setup.
• Work closely with administration and operational teams to ensure documentation is completed accurately and on time.
• Identify opportunities to support business growth through positive customer interactions and enquiry management.

Skills

Operations coordination

Scheduling

Customer service

Communication

Organisational skills

Relationship-building

IT skills

Tools

Microsoft Office

Job description

MSS, part of the Celnor Group, is hiring an organised Operations Co-ordinator in Derby to manage day-to-day field operations and act as the central contact between customers, site technicians and management.

The role suits someone with experience in materials testing, construction or civil engineering field service, capable of juggling priorities, building relationships and delivering accurate, timely service.