Proactive Customer Care Admin (Temp to Perm)

Office Angels; Livingston; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Pension scheme option with employerCon

28 days annual leave

Eye care vouchers

Employee assistance programme

Discount vouchers

Job summary

Office Angels in Livingston is seeking a proactive Customer Service Administrator to join our client’s first-line Customer Care team. You will be the primary contact for customer interactions, handling inquiries, product information and complaints with a focus on delivering excellent service.

You’ll ensure queries are resolved promptly or escalated as needed, maintain CRM records, and support internal teams to create a smooth customer experience.

Qualifications

• Experience in a customer-facing role is required.
• Ability to handle a variety of customer interactions confidently.
• Experience dealing with complaints professionally.
• Excellent organisational skills and attention to detail.
• Proficient in Microsoft Office applications.

Responsibilities

• Act as the first point of contact for all incoming customer enquiries via phone, email, and in person.
• Manage a broad spectrum of queries including general enquiries, product information, orders, and complaints.
• Take ownership of queries ensuring timely resolution or appropriate escalation.
• Deliver a high standard of customer care at all times.
• Maintain up-to-date product knowledge to provide accurate information.
• Log and update all customer interactions within the CRM system.
• Support internal teams to ensure a seamless customer experience.

Skills

Customer service

Communication skills

Complaint handling

Organisational skills

MS Office

Tools

CRM system

Job description

Office Angels in Livingston is seeking a proactive Customer Service Administrator to join our client’s first-line Customer Care team. You will be the primary contact for customer interactions, handling inquiries, product information and complaints with a focus on delivering excellent service.

You’ll ensure queries are resolved promptly or escalated as needed, maintain CRM records, and support internal teams to create a smooth customer experience.