Client Services & Scheduling Coordinator (Part-Time)

Realise Recruitment; Dechmont; On-site; GBP 9,000 - 11,000; Part time

Job summary

Realise Recruitment is seeking a Customer Service Advisor in Livingston, UK for a gas services company. This part-time role runs Monday and Friday from 9:00am to 3:00pm (approx. 12–18 hours/week) with potential overtime as needed.

The job involves scheduling bookings, handling inquiries, and updating CRM with service and safety checks details. Ideal candidates will have at least 3 years in customer service or admin support, strong communication, and proficiency in Word, Excel, and Outlook.

Qualifications

• Minimum 3 years of experience in a customer service, operational support, planning, or a telephone-based administration role.
• Excellent verbal and written communication and customer service skills
• Good knowledge of Word, Excel and Outlook
• Well organised and efficient with great attention to detail
• Self-disciplined but also able to work as part of a team
• Good level of numeracy and IT skills

Responsibilities

• Make calls to existing customers to schedule their job bookings, answer calls from customers and assist them with their enquiry, and book customers in for their annual boiler service & gas safety checks.
• Handle customer queries, liaise with and help to manage the diaries of the engineering team regarding appointments they have to attend, update all new jobs and information onto the CRM system, and all other associated administration duties.
• Maintain a great telephone manner and provide consistent customer support, collaborating with colleagues and customers to achieve objectives.

Skills

Customer service

Telephone-based administration

Communication skills

MS Office (Word, Excel, Outlook)

Tools

Word

Excel

Outlook

Job description

Realise Recruitment is seeking a Customer Service Advisor in Livingston, UK for a gas services company. This part-time role runs Monday and Friday from 9:00am to 3:00pm (approx. 12–18 hours/week) with potential overtime as needed.

The job involves scheduling bookings, handling inquiries, and updating CRM with service and safety checks details. Ideal candidates will have at least 3 years in customer service or admin support, strong communication, and proficiency in Word, Excel, and Outlook.