Proactive Care team - Neighbourhood Case Coordinator

Central London Community Healthcare NHS Trust; Hemel Hempstead; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading healthcare service provider seeks passionate Neighbourhood Case Coordinators to deliver person-centred care. The role involves coordinating care for residents with health complexities, ensuring seamless service delivery between health, social care, and the community.

Benefits

Flexible working options

Comprehensive induction

Car lease scheme

Annual travel card loan

Training and development opportunities

Qualifications

• Experience working with older people.
• Experience in a healthcare or social care setting.
• Ability to manage time and workload effectively.

Responsibilities

• Conduct assessments and monitoring of long-term conditions.
• Coordinate care across health and social services.
• Provide support to avoid unnecessary hospital admissions.

Skills

Excellent verbal communication

Care coordination

Assessment skills

Education

GCSE in Maths and English

Foundation Degree in Health and Social Care

NVQ Level 3 in Care

Tools

Microsoft Office

Job description

Proactive Care team - Neighbourhood Case Coordinator

Join to apply for the Proactive Care team - Neighbourhood Case Coordinator role at Central London Community Healthcare NHS Trust

Proactive Care team - Neighbourhood Case Coordinator

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Join to apply for the Proactive Care team - Neighbourhood Case Coordinator role at Central London Community Healthcare NHS Trust

Job Summary

We are recruiting passionate and proactive Neighbourhood Case Coordinatorsto join the Dacorum Neighbourhood Proactive Care Service. This is an exciting opportunity to play a key role in a new team delivering community-based, person-centred care for residents. The focus will be on holistic assessments, care coordination, addressing health inequalities and delivering on the strategic ambition of a 'neighbourhood health service'. This role will have both an administrative and patient facing element.

Job Summary

We are recruiting passionate and proactive Neighbourhood Case Coordinatorsto join the Dacorum Neighbourhood Proactive Care Service. This is an exciting opportunity to play a key role in a new team delivering community-based, person-centred care for residents. The focus will be on holistic assessments, care coordination, addressing health inequalities and delivering on the strategic ambition of a 'neighbourhood health service'. This role will have both an administrative and patient facing element.

Main duties of the job

You'll work as part of a multidisciplinary team supporting a cohort of residents with moderate to severe frailty who have had 2 or more unplanned admissions within the last year, linking them to health, social care, and voluntary sector services.

This service will see the shift from reactive care to proactive identification by using risk stratification searches within Primary Care records. The searches will identify a cohort of patients who would benefit from targeted intervention to improve outcomes, their overall experience and reduce the likelihood of further unplanned admissions. The service will operate alongside a number of other acute and community services, with the ability to step patients up in to appropriate services - including the highly successful virtual ward models in South and West Hertfordshire.

About Us

Just as we care about our patients' wellbeing, we care about yours!

We Can Offer You:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme *T&C's apply
• Flexible working options
• Annual travel card loan
• Training, support and development in your career
  
  

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Details

Date posted

13 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,857 to £30,570 a year Per Annum, inclusive of HCAS pro rata (part time)

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

824-HERTS-7270842

Job locations

Hemel Hempstead General Hospital

Hillfield Road

Hemel Hempstead

HP2 4AD

Job Description

Job responsibilities

Please see attached job description and person specification for full details.

This Neighbourhood Case Coordinator role is a hybrid clinical/administrative role which would suit a person with experience working as a health care or therapy assistant in community settings who also has good admin skills to support with producing clinic letters, MDT meeting minutes, appointment bookings, etc.

Clinically you will be visiting patients at home or seeing them in clinic based settings to carry out assessment or monitoring of their long term conditions, providing advice and support to enable them to live well and avoid unneccessary hospital admissions, and liaising with health and social care professionals to ensure that care is well coordinated.

• Please see attached Job Description and Person Specification for full roles and responsibilities.**
  
  

Job Description

Job responsibilities

Please see attached job description and person specification for full details.

This Neighbourhood Case Coordinator role is a hybrid clinical/administrative role which would suit a person with experience working as a health care or therapy assistant in community settings who also has good admin skills to support with producing clinic letters, MDT meeting minutes, appointment bookings, etc.

Clinically you will be visiting patients at home or seeing them in clinic based settings to carry out assessment or monitoring of their long term conditions, providing advice and support to enable them to live well and avoid unneccessary hospital admissions, and liaising with health and social care professionals to ensure that care is well coordinated.

• Please see attached Job Description and Person Specification for full roles and responsibilities.**
  
  

Person Specification

Education/Qualifications

Essential

• GCSE General Education or equivalent in 5 subjects including Maths and English to a grade C or equivalent.
• Foundation Degree in Health and Social Care or equivalent qualification or experience.
• Diploma NVQ Care level 3 or equivalent qualification or experience.
  
  

Desirable

• All new Healthcare Support Workers across the NHS are required to complete the Care Certificate programme.
• Willingness to undertake further training
  
  

Experience

Essential

• Experience of working with older people
• Experience of care giving
• Experience of working in a health or social care setting
• Experience with Microsoft office, diary management using outlook or equivalent software.
  
  

Desirable

• Experience of working in the community setting
• Experience using electronic clinical records.
  
  

Skills and Knowledge

Essential

• Excellent verbal and written communication skills
• Ability to build effective relationships and work as part of a multiprofessional team.
• Excellent oral and written communication and presentation skills.
• Proactive and innovative with a basic understanding of community health care services
• Ability to work under pressure, prioritise effectively and manage competing demands.
• Self-management skills-managing time and workload
• Able to follow instructions and work independently without direct supervision
• Ability to assess a situation, identifying any risk or potential problem and act appropriately
• Demonstrate an understanding of what is meant by equal opportunities and able to apply knowledge to their practice
• IT skills
• Must be a car driver and hold a full, manual current clean driving licence and be willing to drive across West Herts, potentially in adverse weather conditions.
• The applicant would need to be able to use a map and SAT NAV to navigate to patient's homes.
• Adaptable and flexible.
• Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without adaptations
  
  

Desirable

• The application of the Data protection act and the principles patient confidentiality (information governance)
• Demonstrate the knowledge and understanding of safeguarding in practice.
• Knowledge of the System One data entry system
  
  

Key Attribute

Essential

• Car owner/ Driver
  
  

Person Specification

Essential

• Car owner/ Driver
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central London Community Health Trust

Address

Hemel Hempstead General Hospital

Hillfield Road

Hemel Hempstead

HP2 4AD

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Central London Community Health Trust

Address

Hemel Hempstead General Hospital

Hillfield Road

Hemel Hempstead

HP2 4AD

Employer's website

https://clch.nhs.uk/ (Opens in a new tab)

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Government Relations Services

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