City of London Case Coordinator

Homeless Link; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Homeless Link is seeking a dedicated individual to serve as a pivotal contact in processing referrals for individuals experiencing homelessness. This role involves assessing client needs and collaborating with various organizations to facilitate housing and health services, ultimately aiming for long-term stability and independence for clients. The position offers a supportive work culture with a strong commitment to compassion and inclusivity.

Benefits

27 days holiday plus bank holidays

Pension - 5% employer, 3% employee

Cycle to work scheme

Season ticket loan

Employee assistance programme

Monthly reflective practice

Wide range of learning & development opportunities

Qualifications

• Experience in working with vulnerable populations.
• Knowledge of local housing and health services.
• Understanding of homelessness issues and related challenges.

Responsibilities

• Be a key contact for processing referrals to the Resource Centre.
• Complete assessments and make housing referrals based on needs.
• Build strong relationships with health services and support organizations.

Skills

Communication

Empathy

Relationship building

Problem solving

Education

Relevant degree or equivalent experience

Job description

About us
Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We are a, developing organisation working with people experiencing homelessness in the East End of London. We specialise in providing housing advice & support for rough sleepers, working totackle health inequality & substance use and providing psychological support.

We take an innovative approach to the work that we do and the services that we run, driving forward best practice to ensure the best possible outcomes for the people that we work with.

Our team and culture are built around our core values of compassion, respect, inclusiveness, empowerment & justice.

About the role

• Be a key point of contact for receiving and processing referrals to the Providence Row, Resource Centre.
• Complete assessments of those referred to the Centre
• Make statutory and non-statutory housing referrals dependant on the persons need and eligibility.
• Build and maintain strong relationships with key partners, including outreach teams, health services, City of London Police and other support organisations.
• Work within theTeam Around Memodel, engaging closely with the City Outreach Teams and the Navigator service to develop and implement joint action plans for people rough sleeping.
• Connect City clients with essential health services to addresstri-morbidity—the complex combination of physical ill health, mental health, and substance use that often affects individuals experiencing chronic homelessness.
• Facilitate referrals to training, employability, and volunteering programs to support long-term stability and independence.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

To applyPlease follow the link on the Charity Jobs website and submit your CV along with covering letter. Interviews will be held on a rolling basis.

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

InterviewsOn a rolling basis

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.