Private Rented Sector Officer

Civic Recruitment Limited; Esher; On-site; GBP 26,000 - 35,000; Full time

Job summary

Civic Recruitment Limited in Esher, United Kingdom, is seeking a Private Rented Sector (PRS) Officer for a 3-month contract with a local authority. The role leads the Rental Support Scheme to help households who are homeless or at risk secure and sustain private rented accommodation.

Key duties include driving delivery, landlord engagement, and tenancy negotiations, with a focus on reducing use of temporary accommodation through proactive housing solutions.

Qualifications

• Experience delivering front-line customer services to the public (face-to-face and telephone).
• Significant experience within the private rented sector and strong knowledge of tenancy legislation.
• Experience carrying out administrative and case management duties.

Responsibilities

• Lead the day-to-day delivery of the Rental Support Scheme.
• Increase access to private rented properties through proactive landlord and agent engagement.
• Develop and promote landlord incentive schemes to encourage participation.
• Match households to suitable properties efficiently to reduce temporary accommodation usage.
• Build and maintain strong relationships with private landlords, letting agents, and partners.
• Negotiate tenancy agreements to ensure affordability and sustainability.
• Act as the key contact for landlords and agents, resolving queries and issues.
• Support tenants to access and sustain tenancies, including early intervention in high-risk cases.

Skills

Front-line customer service

Private rented sector knowledge

Administration

Case management

Education

Housing or property-related training/qualifications

Job description

Esher, United Kingdom | Posted on 23/06/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

3 months contract Role with a local authority

Job Purpose

• The Private Rented Sector (PRS) Officer is tasked with leading the delivery of the Council’s Rental Support Scheme. This role is crucial in assisting households who are homeless or at risk of homelessness to secure and maintain suitable private rented accommodation.

Key Duties/Accountabilities

• Lead the day-to-day delivery of the Rental Support Scheme.


• Increase access to private rented properties through proactive landlord and agent engagement.


• Develop and promote landlord incentive schemes to encourage participation.


• Match households to suitable properties efficiently to reduce temporary accommodation usage.


• Build and maintain strong relationships with private landlords, letting agents, and partners.


• Negotiate tenancy agreements to ensure affordability and sustainability.


• Act as the key contact for landlords and agents, resolving queries and issues.


• Support tenants to access and sustain tenancies, including early intervention in high-risk cases.

Essential Experience Required

• Experience delivering front-line customer services to the public (face-to-face and telephone).


• Significant experience within the private rented sector and strong knowledge of tenancy legislation.


• Experience carrying out administrative and case management duties.

Essential Qualifications Required

• Relevant housing or property-related training/qualifications – Desirable

Additional Information

• Working hours: 36 hours per week.


• Office based for the first few weeks for training.


• Basic DBS required.


• Location: High Street, Esher, Surrey, KT10 9SD, United Kingdom.


• We work on a bi-weekly schedule.


• The role closes on 26th June 2026, apply ASAP.