Private Outpatient Team Lead – Admin & Service Improvement

FHFT Education Academy; Frimley; Presencial; GBP 24.000 - 26.000; A tiempo parcial

Descripción de la vacante

Frimley Health NHS Foundation Trust is seeking an experienced Team Lead in private outpatient admin. Based at Parkside Frimley Park Hospital with cross-site coverage to Heatherwood as required, you will lead the private outpatient admin and reception teams and ensure high-quality customer service.

You will support day-to-day operations, drive improvements to processes, and manage a team including inductions, appraisals and rotas, while collaborating with the Parkside management team.

Formación

• Significant customer service and administration experience.
• High level analytical approach to problem solving.
• Experience in manipulating spreadsheets and understanding medical terminology.

Responsabilidades

• Lead the Private Outpatient Admin and Reception teams cross-site and deliver excellent customer service.
• Support day-to-day running of outpatient admin, pre-op and reception teams cross-site; cover as needed.
• Manage pre-op and CIU bookings including patient bookings.
• Drive transformation of current work practices to meet Trust requirements using private work queues (EPIC & CC8).
• Oversee day-to-day staff management: induction, 1:1s, appraisals, rotas and sickness.

Conocimientos

Customer service

Administration

Analytical thinking

Spreadsheet skills

Medical terminology

Educación

Maths & English pass

NVQ 3 in Business & Admin / NHS experience

Herramientas

EPIC

CC8

Descripción del empleo

Frimley Health NHS Foundation Trust is seeking an experienced Team Lead in private outpatient admin. Based at Parkside Frimley Park Hospital with cross-site coverage to Heatherwood as required, you will lead the private outpatient admin and reception teams and ensure high-quality customer service.

You will support day-to-day operations, drive improvements to processes, and manage a team including inductions, appraisals and rotas, while collaborating with the Parkside management team.