Private Patient Team Lead

Frimley Health NHS Foundation Trust; Frimley; On-site; GBP 32,000 - 40,000; Full time

Job summary

Frimley Health NHS Foundation Trust seeks an experienced Team Lead to oversee the Private Outpatient Admin and Reception teams across Parkside and Heatherwood. Based at Parkside Frimley Park Hospital, the role requires strong stakeholder engagement and a proactive approach to service delivery.

You will drive service improvement, support the Parkside management team, manage day-to-day operations, and oversee bookings for pre-op and CIU.

Responsibilities

• Lead the Private Outpatient Admin and Reception teams across Parkside and Heatherwood, delivering excellent customer service.
• Assist day-to-day running of outpatient admin, pre-op and reception teams cross-site, supporting the Service Manager.
• Be responsible for the pre-op and CIU bookings service, including booking patients.
• Transform current work practices to meet Trust requirements using private work queues with EPIC & CC8.
• Manage staff daily: induction, 121s, appraisals, rotas, sickness and initial performance management.

Job description

We are looking for an experienced team lead to become an integral member of our Parkside private dept. The role will be based at Parkside Frimley Park Hospital with the requirement to cover Heatherwood as and when required.

The successful post holder will build close relationships with our internal and external stakeholders ensuring that we are offering a high level of customer service at all times.

You will have a strong focus on supporting the growth of Parkside and implementing change where required.

• The post holder will work as the Team Lead for the Private Outpatient Admin and Reception teams cross site and be responsible for providing excellent customer service and contributing proactive information to support the Parkside management team
• The post holder will assist with the day to day running of the outpatient admin, pre-op and reception teams cross site supporting the Service Manage and covering, if required in their absence
• The post holder will be responsible for the pre-op and CIU bookings service including booking the patients.
• The post holder will be involved in transforming current work practices to meet all Trust requirements - this will be heavily system based working through private work queues with EPIC & CC8
• The post holder will be responsible for the day to day management of staff which includes; induction, 121, appraising, rotas, sickness and initial performance management

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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