Private Medical Secretary — 5★ Client Experience

Luna Partners; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

27 days holiday

Discretionary bonus

Pension scheme

Development opportunities

Social events

Job summary

Luna Partners is recruiting for a Medical Secretary at a prestigious private healthcare clinic in Central London. The role focuses on delivering five-star client service across the patient journey, from initial enquiry to booking and follow-up.

You will manage enquiries, bookings and client confidentiality, coordinate referrals, and support the Client Relations Team to ensure smooth clinic operations. A professional, warm yet discreet approach is essential.

Qualifications

• Excellent communication skills and professional interaction with high net worth clients.
• Strong organisational abilities and attention to detail.
• Interest in healthcare and service excellence.

Responsibilities

• Managing telephone and email enquiries
• Taking and managing client bookings while maintaining confidentiality
• Maintaining high standards of client service and internal relationships
• Collating clients' medical reports, coordinating referrals and follow-ups
• Greeting clients on arrival and check-out
• Booking client lunches, hotel rooms and taxis
• Coordinating referrals with doctors and clients
• Supporting colleagues in the Client Relations Team to keep the clinic running smoothly
• Contributing to wider clinic projects

Job description

Luna Partners is recruiting for a Medical Secretary at a prestigious private healthcare clinic in Central London. The role focuses on delivering five-star client service across the patient journey, from initial enquiry to booking and follow-up.

You will manage enquiries, bookings and client confidentiality, coordinate referrals, and support the Client Relations Team to ensure smooth clinic operations. A professional, warm yet discreet approach is essential.