Medical Secretary | 061026

Luna Partners; Greater London; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

27 days holiday

Discretionary bonus

Pension scheme

Development opportunities

Social events

Job summary

Luna Partners is recruiting for a Medical Secretary at a prestigious private healthcare clinic in Central London. The role focuses on delivering five-star client service across the patient journey, from initial enquiry to booking and follow-up.

You will manage enquiries, bookings and client confidentiality, coordinate referrals, and support the Client Relations Team to ensure smooth clinic operations. A professional, warm yet discreet approach is essential.

Qualifications

• Excellent communication skills and professional interaction with high net worth clients.
• Strong organisational abilities and attention to detail.
• Interest in healthcare and service excellence.

Responsibilities

• Managing telephone and email enquiries
• Taking and managing client bookings while maintaining confidentiality
• Maintaining high standards of client service and internal relationships
• Collating clients' medical reports, coordinating referrals and follow-ups
• Greeting clients on arrival and check-out
• Booking client lunches, hotel rooms and taxis
• Coordinating referrals with doctors and clients
• Supporting colleagues in the Client Relations Team to keep the clinic running smoothly
• Contributing to wider clinic projects

Job description

Private Healthcare | Luxury Client Experience

Monday - Friday | 37.5 hours per week

£40,000 - £45,000 plus 27 days holiday plus Bank Holidays, discretionary annual bonus, pension scheme, development opportunities, social events.

Introduction:

A prestigious, doctor-led private healthcare clinic in Central London are recruiting for a Medical Secretary with exceptional communication and organisational skills, and an interest in healthcare, to join their team.

What you will do as a Medical Secretary?

You will be responsible for every part of the client experience, ensuring 5* client service at every stage, from their initial enquiry to booking and follow-up.

Medical Secretary duties will include:

• Managing telephone and email enquiries


• Taking and managing client bookings - manage and maintain client confidentiality


• Maintaining outstanding standards in all aspects of the role, from client service to internal relationships


• Collating clients medical reports, coordinate client referrals and follow-ups


• Meeting clients when they arrive and check-out


• Booking client lunches, hotel rooms and taxis


• Managing referrals with doctors and clients


• Support colleagues across the Client Relations Team to keep the clinic running smoothly


• Contribute to wider clinic projects

Are you the right fit for the Medical Secretary role?

• Excellent communication skills and the ability to interact professionally with high net worth clients


• A professional attitude


• A calm and articulate telephone manner and excellent written English


• An enthusiastic, approachable, warm and confident person