Private Healthcare Booking & Billing Administrator

Nuffield Health Guildford Hospital; Chester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Chester Hospital is seeking a Patient Services Administrator for Chester Hospital. This role is a fixed-term, full-time position (£25,038 per annum, 37.5 hours per week).

You will manage patient enquiries, provide pricing information, and guide patients through the private care journey within a busy hospital environment. As an Administrator you will combine strong administrative experience with excellent IT skills and a professional, empathetic approach to patient care.

Qualifications

• Experience of administration in a complex fast-paced environment.
• Demonstrable call handling skills and excellent IT proficiency.
• Professional, courteous, sensitive, and empathetic approach.

Responsibilities

• Provide accurate pricing information for treatments, procedures, and consultations.
• Explain hospital services, treatment pathways, and payment options to patients.
• Capture and manage all Self-Pay and PMI enquiries following consultant consultations.
• Proactively follow up with patients to support conversion from enquiry to booking.
• Assist patients with booking consultations, diagnostic appointments, procedures, and surgery dates.
• Liaise with consultants and secretaries to obtain procedure codes, consultant fees, and treatment costs.
• Provide quotations and ensure patients understand all charges before proceeding.
• Support patients throughout their private healthcare journey, from enquiry to treatment and follow ups.
• Record all patient interactions, quotations, follow-up activity, and outcomes in the systems.
• Maintain accurate records and reporting on enquiry volumes, conversions, and patient decisions.
• Escalate complex enquiries or pricing discrepancies to the appropriate manager.

Skills

Administration

Call handling

IT skills

Communication

Empathy

Flexibility

Job description

Nuffield Health Chester Hospital is seeking a Patient Services Administrator for Chester Hospital. This role is a fixed-term, full-time position (£25,038 per annum, 37.5 hours per week).

You will manage patient enquiries, provide pricing information, and guide patients through the private care journey within a busy hospital environment. As an Administrator you will combine strong administrative experience with excellent IT skills and a professional, empathetic approach to patient care.