Patient Services Administrator

Nuffield Health Guildford Hospital; Chester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Chester Hospital is seeking a Patient Services Administrator for Chester Hospital. This role is a fixed-term, full-time position (£25,038 per annum, 37.5 hours per week).

You will manage patient enquiries, provide pricing information, and guide patients through the private care journey within a busy hospital environment. As an Administrator you will combine strong administrative experience with excellent IT skills and a professional, empathetic approach to patient care.

Qualifications

• Experience of administration in a complex fast-paced environment.
• Demonstrable call handling skills and excellent IT proficiency.
• Professional, courteous, sensitive, and empathetic approach.

Responsibilities

• Provide accurate pricing information for treatments, procedures, and consultations.
• Explain hospital services, treatment pathways, and payment options to patients.
• Capture and manage all Self-Pay and PMI enquiries following consultant consultations.
• Proactively follow up with patients to support conversion from enquiry to booking.
• Assist patients with booking consultations, diagnostic appointments, procedures, and surgery dates.
• Liaise with consultants and secretaries to obtain procedure codes, consultant fees, and treatment costs.
• Provide quotations and ensure patients understand all charges before proceeding.
• Support patients throughout their private healthcare journey, from enquiry to treatment and follow ups.
• Record all patient interactions, quotations, follow-up activity, and outcomes in the systems.
• Maintain accurate records and reporting on enquiry volumes, conversions, and patient decisions.
• Escalate complex enquiries or pricing discrepancies to the appropriate manager.

Skills

Administration

Call handling

IT skills

Communication

Empathy

Flexibility

Job description

Patient Services Administrator Chester Hospital | Administration | Fixed Term | Full Time | £25,038 per annum 37.5 hours per week Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to community programmes - we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.

As an Administrator, you’ll bring experience of administration in a complex fast-paced environment, demonstrable call handling skills and excellent IT skills. You will have the ability to provide a professional, courteous, sensitive, and empathetic approach as well as be an enthusiastic, highly motivated, and flexible individual.

Responsibilities

• Provide accurate pricing information for treatments, procedures, and consultations.
• Explain available hospital services, treatment pathways, and payment options to patients.
• Capture and manage all Self-Pay and PMI enquiries following consultant consultations.
• Proactively follow up with patients to support conversion from enquiry to booking.
• Assist patients with booking consultations, diagnostic appointments, procedures, and surgery dates.
• Liaise with consultants and secretaries to obtain procedure codes, consultant fees, and treatment costs.
• Provide quotations and ensure patients understand all associated charges before proceeding.
• Support patients throughout their private healthcare journey, from initial enquiry through to treatment and follow ups.
• Record all patient interactions, quotations, follow-up activity, and outcomes within the relevant systems.
• Maintain accurate records and reporting on enquiry volumes, conversions, and patient decisions.
• Escalate complex enquiries, pricing discrepancies, or concerns to the appropriate manager or department.
• Ensure all communications are professional, timely, and focused on delivering an excellent patient experience.
• Maintain up-to-date knowledge of services, packages, consultants, and payment processes.

Benefits

Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

• free gym membership
• health assessments
• retail discounts
• pension options

At Nuffield Health, we take care of what’s important to you.

Chester, The Grosvenor Hospital. The Grosvenor Hospital has remained a leading hospital in Chester since 1975. We work within the heart of our community to deliver a comprehensive range of treatments and services delivered by our wonderful team of clinicians and support staff. Our hospital is a modern environment with a new theatre suite and day care unit and holds the highest standards for patient care where staff ratios are not compromised. Care delivered the way it should be.

Join Nuffield Health and create the future you want, today.

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.