Patient Services Coordinator (Private Healthcare)

Nuffield Health Careers; Chester; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Chester Hospital is seeking a Patient Services Administrator to join our Administration team on a fixed-term, full-time basis. You will handle patient enquiries, provide pricing information, and guide patients through services and payment options.

The role requires strong administrative experience in fast-paced environments, excellent IT skills, and a courteous, empathetic approach. You’ll work closely with consultants, secretaries, and patients to ensure a smooth private

Qualifications

• Experience of administration in a complex, fast-paced environment.
• Demonstrable call handling skills.
• Excellent IT skills and proficient in standard software.

Responsibilities

• Provide accurate pricing information for treatments, procedures, and consultations.
• Explain available hospital services, treatment pathways, and payment options to patients.
• Capture and manage all Self-Pay and PMI enquiries following consultant consultations.
• Proactively follow up with patients to support conversion from enquiry to booking.
• Assist patients with booking consultations, diagnostic appointments, procedures, and surgery dates.
• Liaise with consultants and secretaries to obtain procedure codes, consultant fees, and treatment costs.
• Provide quotations and ensure patients understand all associated charges before proceeding.
• Support patients throughout their private healthcare journey, from initial enquiry through to treatment and follow ups.
• Record all patient interactions, quotations, follow‑up activity, and outcomes within the relevant systems.
• Maintain accurate records and reporting on enquiry volumes, conversions, and patient decisions.
• Escalate complex enquiries, pricing discrepancies, or concerns to the appropriate manager or department.
• Ensure all communications are professional, timely, and focused on delivering an excellent patient experience.
• Maintain up-to-date knowledge of services, packages, consultants, and payment processes.

Skills

Administration

Call handling

IT skills

Job description

Nuffield Health Chester Hospital is seeking a Patient Services Administrator to join our Administration team on a fixed-term, full-time basis. You will handle patient enquiries, provide pricing information, and guide patients through services and payment options.

The role requires strong administrative experience in fast-paced environments, excellent IT skills, and a courteous, empathetic approach. You’ll work closely with consultants, secretaries, and patients to ensure a smooth private