Private Healthcare Admin Assistant - Flexible Working

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 21,000 - 32,000; Full time

Job summary

The Newcastle upon Tyne Hospitals NHS Foundation Trust is recruiting an Administrative Assistant to join the Private & International Healthcare Services Team. You will be responsible for administrative and 'virtual' reception support, helping patients, consultants, insurers and other customers receive a professional and welcoming service.

You will manage the team's shared email inbox, respond to enquiries by telephone and email, handle patient administration activities such as data entry and

Qualifications

• NVQ Level 2 or a minimum of 4 GCSEs including English Language at grade 4 / C or above or equivalent qualification
• Customer care experience or customer service training or certification

Responsibilities

• Provide a high standard of administration and reception duties to support the effective and efficient delivery of the service.
• Input data into the services information systems as required.
• Provide support in the creation, scanning, filing and posting of patients documentation, as required.
• Manage the services dedicated email inbox responding to queries, where required, and escalating in line with protocols.
• Answer telephone calls and provide initial customer service in line with protocols.
• Support end to end customer service in line with protocols.
• Work effectively as a member of the team contributing to the departmental objectives
• To abide by Trust policies and procedures

Skills

Communication

Teamwork

Initiative

MS Office

Education

NVQ Level 2

GCSE English

Tools

Microsoft Office

Job description

The Newcastle upon Tyne Hospitals NHS Foundation Trust is recruiting an Administrative Assistant to join the Private & International Healthcare Services Team. You will be responsible for administrative and 'virtual' reception support, helping patients, consultants, insurers and other customers receive a professional and welcoming service.

You will manage the team's shared email inbox, respond to enquiries by telephone and email, handle patient administration activities such as data entry and