Healthcare Admin Assistant — Virtual Reception & Support

Newcastle Hospitals; Newcastle upon Tyne; Remote; GBP 12,000 - 17,000; Full time

Job summary

Newcastle Hospitals is seeking an Administrative Assistant to join the Private & International Healthcare Services team. You will provide friendly, organised administrative and virtual reception support to patients, consultants, insurers and other customers, ensuring a professional and welcoming service throughout the patient journey.

You will manage the team's shared inbox, respond to inquiries via phone and email, and assist with patient journey tasks while maintaining confidentiality and high

Qualifications

• NVQ Level 2 or 4 GCSEs including English
• Experience in customer service
• Experience with Microsoft Office applications (Excel, Word, Outlook)

Responsibilities

• Provide high standard of administration and reception duties to support service
• Input data into service information systems as required
• Create, scan, file and post patients’ documentation
• Manage the service dedicated email inbox and respond to queries
• Answer telephone calls and provide initial customer service per protocols
• Support end-to-end customer service in line with protocols
• Work as part of the team to meet departmental objectives
• Adhere to Trust policies and procedures

Skills

Excellent communication

Customer service

Organisational skills

Microsoft Office

Education

NVQ Level 2 or 4 GCSEs including English

Tools

Microsoft Office

Excel

Outlook

Patient Administration System

Job description

Newcastle Hospitals is seeking an Administrative Assistant to join the Private & International Healthcare Services team. You will provide friendly, organised administrative and virtual reception support to patients, consultants, insurers and other customers, ensuring a professional and welcoming service throughout the patient journey.

You will manage the team's shared inbox, respond to inquiries via phone and email, and assist with patient journey tasks while maintaining confidentiality and high