Private Healthcare Admin Assistant (Virtual Reception)

NHS; Newcastle upon Tyne; On-site; GBP 23,000 - 28,000; Full time

Job summary

Newcastle Hospitals NHS Foundation Trust in England seeks an Administrative Assistant to support the Private & International Healthcare Services Team. The role involves busy administrative duties, virtual reception support, and helping patients, consultants and insurers throughout their healthcare journey.

You will handle day-to-day administration, respond to enquiries, and contribute to a welcoming, professional patient experience within a busy NHS service.

Qualifications

• NVQ Level 2 qualification or a minimum of 4 GCSEs including English Language at grade 4 / C or above or equivalent
• Customer care experience or customer service training or certification
• Experience with Microsoft Office applications (Word, Excel, Outlook) is desirable

Responsibilities

• Provide high standard administration and reception duties to support the effective and efficient delivery of the service
• Input data into the service’s information systems as required
• Create, scan, file and post patients’ documentation
• Manage the service’s dedicated email inbox and respond to queries
• Answer telephone calls and provide initial customer service in line with protocols
• Support end-to-end customer service in line with protocols
• Work effectively as part of the team contributing to departmental objectives
• Abide by Trust policies and procedures

Skills

Customer service

Organisational skills

Microsoft Office

Communication

Teamwork

Education

NVQ Level 2 / GCSEs including English

Job description

Newcastle Hospitals NHS Foundation Trust in England seeks an Administrative Assistant to support the Private & International Healthcare Services Team. The role involves busy administrative duties, virtual reception support, and helping patients, consultants and insurers throughout their healthcare journey.

You will handle day-to-day administration, respond to enquiries, and contribute to a welcoming, professional patient experience within a busy NHS service.