Private Patient Experience Advisor

Newmedica; Northampton; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

200 Hours annual leave + bank holidays

Birthday leave

Death in Service

Company pension

Blue Light Card

Eye tests and glasses

Well-being / counselling service

Learning and development support

Friendly multidisciplinary team

On-site parking

Excellent transport links

Job summary

Newmedica is seeking a Private Patient Advisor for our Northampton site. This 40-hour-per-week role includes weekends on a rota basis, and focuses on delivering a truly personalised, supportive experience for private patients from first contact through treatment.

You will be the main contact for private patient queries, greet patients, and handle referrals while maintaining KPIs. The role requires outstanding customer service, empathy for anxious patients, and strong administrative and IT

Qualifications

• Experience in a customer service role and a passion for delivering excellent service.
• Experience in a healthcare environment would be advantageous but not essential.
• Excellent administration skills.
• Ability to reassure and support patients in a healthcare setting where people may be nervous or anxious about treatment.
• Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new systems.
• Outstanding communication skills.
• A good team player - happy to jump in and support others when required.

Responsibilities

• Serve as central point of contact for private patients by phone and in person.
• Respond to private patient enquiries and referrals within KPIs.
• Provide general administrative support as required.
• Ensure a first-class service and smooth patient journey from first contact to end of treatment pathway.

Skills

Customer service

Healthcare experience

Administration

Empathy

Microsoft Office

Communication

Teamwork

Tools

Microsoft Office

Job description

Newmedica is seeking a Private Patient Advisor for our Northampton site. This 40-hour-per-week role includes weekends on a rota basis, and focuses on delivering a truly personalised, supportive experience for private patients from first contact through treatment.

You will be the main contact for private patient queries, greet patients, and handle referrals while maintaining KPIs. The role requires outstanding customer service, empathy for anxious patients, and strong administrative and IT