Private Dining Events Lead — Elite Guest Experience

The Ivy Collection; Bexleyheath; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

50% staff discount for you and up to 3

Career development and training

Free food and drinks during shifts

Extra holiday allowance up to 5 days

Discounts on retailers, health, travel

Job summary

The Ivy Collection in the UK is seeking a passionate Private Dining Room Manager to lead private dining events from enquiry to departure, build strong relationships with guests and corporate clients, and collaborate with the Events Manager to plan and execute bookings. You will review function sheets, maximise revenue, lead and develop the team, ensure function rooms are presented to the highest standard, and handle guest feedback with professionalism and care.

Salary: from £18 hourly.

Qualifications

• 2+ years of experience in private dining management.
• Excellent English language skills.
• Team player with charisma and flair.
• Passion for wow-ing guests with exceptional service.

Responsibilities

• Manage all private dining events from enquiry to departure.
• Build strong relationships with guests, corporate clients and event organisers.
• Collaborate with Events Manager to plan, communicate and execute bookings.
• Review function sheets and ensure clear communication to restaurant, kitchen and bar teams.
• Maximise revenue by driving private dining sales and increasing occupancy.
• Lead, inspire and develop the team while maintaining service standards.
• Ensure function rooms are presented to the highest standard before events.
• Conduct pre-event briefings and post-event reviews to improve service.
• Handle guest feedback professionally and resolve issues promptly.
• Ensure compliance with food safety, licensing, health & safety and company procedures.
• Act as main operational contact during private events and resolve issues.

Skills

English

Team player

Charismatic

Guest service

Job description

The Ivy Collection in the UK is seeking a passionate Private Dining Room Manager to lead private dining events from enquiry to departure, build strong relationships with guests and corporate clients, and collaborate with the Events Manager to plan and execute bookings. You will review function sheets, maximise revenue, lead and develop the team, ensure function rooms are presented to the highest standard, and handle guest feedback with professionalism and care.

Salary: from £18 hourly.